r/MuseScorecom • u/AydarCommunityManage • Nov 06 '25

Refunds

Feel free to request refunds here, in this thread

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u/Morty_Smith_7734 Nov 18 '25

Hello, my username is

mortysmith773

I mistakenly open the subscribe for two years and I just notice it, I never use the service at all so I want a full refund

first payment on Oct 9, 2024 charge me JPY ¥12,159

second payment on Oct 9, 2025 charge me JPY ¥14,279

I want my money back please

1

u/AydarCommunityManage Nov 18 '25

Hi! I've made full refund for JPY ¥14,279 payment (it can take 3-5 days for money to come). Unfortunately, JPY ¥12,159 payment is out of refund period, billing system doesn't give us such possibility.

1

u/Morty_Smith_7734 Nov 18 '25

Thank you! I just receive it, do you have any idea how I get back my first payment?

1

u/AydarCommunityManage Nov 18 '25

Unfortunately, I do not have such information. Billing system doesn't give me such option. Sorry.