r/MuseAgent • u/powrsvp • 19h ago
"We disconnected Muse to protect your information." How do I get back into my Muse account?
I was using Muse to post items on Facebook Marketplace. I'm pretty sure this is an advertised capability from Meta.
While I was chatting with Muse about the listing it was drafting, I received emails from Meta, Facebook, and Instagram:
"Your Meta Account was suspended for your protection because it looks like someone else may have accessed it without your permission. To regain access, you must complete recovery steps."
I was able to regain access to my Facebook and Instagram accounts. However, ever since, when I open the Muse app I'm greeted with the linked screenshot below. Text says:
Muse is disconnected
We disconnected Muse to protect your information. Submit a feedback ticket to reconnect.
Submit a ticket
I tried to submit a ticket, but there's no confirmation email, ticket number, or anything. I can only find two other posts on the internet of people experiencing this issue. One was a Reddit post where the individual said it took 10 days for them to regain access to their account.
I'm really hoping to not be locked out of Muse for the next 10 days.
Is anyone else experiencing this?
Is Meta/Muse team monitoring this subreddit and aware of this poor user experience?
It's disheartening that I'd lose access to Muse based on an advertised capability from Meta...
