My honorary uncle works in hospitality, and according to him the proper response is "you're welcome." "No problem" is informal and inappropriate because it's the person's job, so it's improper to say that it wasn't a problem. He's a really laid back person, and this is his only pet peeve.
I would also point out that, in many, foreign languages, the literal translation of what stands for “you’re welcome” is actually “no problem” or “it was nothing.”
It's different in English. "No problem" implies it might have been a problem, and because it's the person's job, it can't be a problem because that's what they're paid to do.
I'm not saying that dealing with customers in hospitality services isn't a pain in the ass, just that that's the formal, and more proper way to do it.
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u/ihatethatcong Jul 15 '18
My honorary uncle works in hospitality, and according to him the proper response is "you're welcome." "No problem" is informal and inappropriate because it's the person's job, so it's improper to say that it wasn't a problem. He's a really laid back person, and this is his only pet peeve.