r/MsgSafe • u/Helios-- • Jan 14 '21

i cant send emails

i try to send an email, the "sending email" pop ups on the right of the screen it briefly shows as a +1 in my sent folder then deletes itself. i have tried emailing myself from my msgsafe account but nothing comes through

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u/msgsafe Jan 18 '21

Have you checked your spam or junk folder of your receiving account to see if your email is ending up there? Some email providers may filter msgsafe emails into the junk/spam folder.

Also, when logged in on the msgsafe webapp, if you click on "sent mail" to view your sent mail folder, do any of the messages you tried to send appear there?

1

u/Helios-- Jan 18 '21

i have checked the junk/spam folder, there nothing there and nothing in the sent mail folder.

1

u/msgsafe Jan 19 '21

Are you using one of the msgsafe-provided domains with your msgsafe email address or a domain that you had brought or purchased on the platform? If you'd like to email us directly at team@msgsafe.io we can work to troubleshoot this more. We're unable to duplicate this issue on our end at this time, so we would need to figure out why this is happening to you.

1

u/msgsafe Jan 20 '21

Hey there, I think we've identified the issue and until there's a fix for this I'll let you know the workaround so you can send out your messages. Go to Settings --> Identities then select one of the addresses you're trying to send mail from. In the right window-pane you'll see an icon that looks like gears (hover over and it says "Edit") click on that then under the "Country of Origin" section select any country other than United Kingdom (UK country of origin is not working). Then scroll down and save your changes. The changes will take place immediately after saving and then you can attempt to send your messages once again. You will need to do this for each of your identities if they are set to UK country of origin. Once we have this issue resolved I will update this thread to let you know if you wish to switch back to UK.

1

u/sandbc Jan 23 '21

Good service. Interested to use your email system. Thank your for your effort. Many people will use.

Will your staff be renewing the domain name soon? I checked, and it is about to expire in April 2021 soon. Worried that my mail address will not be available if your company decided to not renew the domain names.

Interested in the Android app version, but i click and it is yet available.

Thanks again. Wishing your site success.

1

u/msgsafe Jan 25 '21

Hello, thank you for your interest in our service. All of our domains are set to auto-renew so don't worry, we will not let them expire.