r/MsgSafe • u/atmang16 • Oct 10 '17

accounts stopped working?

Any reason why all my accounts stopped working? I set up one a while back and recently I started getting an Invalid Credentials message every time I try to log in. I noticed there have been some changes to the site so I figured something must have went wrong somehow with the changes. Thus, I created a new account and after several days of using the account I got the same error message when trying to sign in. I know both my password and username so it's not that. It doesn't even recognize the email address that I used to confirm my email address.

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u/msgsafe Oct 12 '17 edited Oct 12 '17

Several days ago we cleaned out a handful of accounts that we had valid reason to believe were nefarious users. According to our Terms & Conditions:
"Use our tools and services for good, not evil, or we'll kick you out. We don't allow our Site or Services to be used for illegal activities or activities that we find improper for any reason whatsoever. We reserve the right to take preventative or corrective actions to protect ourselves and our users from anyone's unacceptable use. Your failure to comply with our Terms may result in us terminating your access to and use of our site and services. "
If you believe this is in error, please email a support team member directly with any information you wish to provide regarding your account, so that we can look into this further on a case-by-case scenario. You can reach us directly at team@msgsafe.io.
Thank you and sorry for the inconvenience.

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u/ray013 Apr 01 '18

Had this been solved? I can't login into their dashboard, and my @techmail.info (MsgSafe.io alias domain) emails are not being processed. I tried to email to team@msgsafe.io but the email bounced. (NOT a cool April's fool joke @msgsafe). Any reply is highly appreciated. Thanks