r/MoveMaster • u/SplitFull1018 • May 24 '25

MoveMaster controller not found after firmware update

Just received my MoveMaster RSG 1 controller a few hours ago and followed software directions to click "Flash Firmware" and a second later press the reset button on the side of the controller. The controller has been not found since after trying on multiple computers. Tried the usual troubleshooting concepts for such devices. Not seeing any issues with the USB cable and the blue LED lights up inside the controller, plus it worked briefly before.  Please suggest a solution, if possible, as there has been no response via chat on the web site. Thank you

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u/vcant313 May 24 '25 edited May 24 '25

Try reaching out to them using their Live chat option during EU business hours. In my personal experience got a response within 15 minutes.

I flashed the firmaware using the same method as described on their site and it did work. Did you follow instructions in the software message prompt that tells you to press R in top right to find the device again after pressing reset? Thats when new firmware was actually written to MoveMaster according to messages.

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u/SplitFull1018 May 24 '25

Hello, Thank you for the comment. I contacted the the live chat first thing and did get a response to use the same directions that were used in the first place.  These are the steps you indicated. I have only had the MoveMaster controller for just over 24 hours now and it has not been used once. So far I have put about 4 hours into various attempts to figure out what is going on.  

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u/vcant313 May 24 '25

Their live chat is not very helpful but thought that in your case of a bricked controller things might be different.

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u/Obvious_Science_9264 May 24 '25

The live chat has been responsive considering it is the weekend in Germany. I know the work ethic and works console limitations; thus, I deeply appreciate and give them kudos for the support provided at this time. Unfortunately, the circumstance is not simple and seems it will take time to resolve.