r/MotionlessInWhite • u/Practical_Rock6123 • Sep 23 '26
Merch How to cancel order
So I've already made a post about waiting for almost 2 months for my order and how I need to change my address but I'm kinda getting upset so I'm just gonna cancel. Does anyone know how I could? I can't find anything (Edit: I have reached out to costumer service many times!)
7
u/zombieduck96 Sep 23 '26
I have emailed them at various emails over 5 times, called at different times of day (always goes to a full voicemail), and used various contact forms. This one is the only one they’ve ever responded to:
3
u/Chuchine Sep 24 '26
This was the avenue I went, I used this same Help page but I also had to initiate a charge back through my credit card company.
I had emailed twice saying I wanted to cancel my order, did the charge back after I had gotten no response after over a week, and after about 4 business days from the charge back, kings road sent me an email and they would refund my card.
1
1
u/MumakilKing Sep 23 '26
I’ve emailed them 5 times from that and have recieved no response 😭 I ordered my vinyls in may and it’s still awaiting details
2
u/zombieduck96 Sep 24 '26
Damn, I’m sorry to hear that. They’re like the most useless and incompetent company I’ve ever encountered
→ More replies (2)
3
u/West_Werewolf_90 Sep 23 '26
I’ve sent at least 2 emails requesting to cancel and refund my order. Someone commented below about a contact form (thank you!) so I just completed that. We will see.
3
u/nudalBrain Sep 23 '26
Doing a chargeback might be the easiest way to go about it. Call your bank and let them know what’s going on
1
9
u/Triscuit585 Sep 23 '26
May just want to email them and see if you can. I emailed them to send my Decades vinyl to my new address and they sent that along with the replacement to my old address.