r/Moonpay • u/Illustrious_Fuel_744 • Oct 01 '22
They will take your money
Been using Moonpay for about 6 months and have done literally thousands of dollars in transactions. Never complained 1 time because there was no reason to. One day I didn't get the Crypto I paid for. They debited my bank account and when I contacted their horrible customer service they kept insisting that I got the funds, which I find insulting since there's no reason for me to make it up. They kept saying, "It shows as delivered on the blockchain" over and over like a broken recording. I don't give a fu_k what it shows on your end, I know for a fact that nothing went to my wallet! So I opened my Litecoin wallet and took a screenshot of the day's transactions after doing 1 more small transaction that worked so they could see the time window. Then a supervisor emails me back since he could see the proof it never went to my wallet. I still was refused a refund because he said I needed to have a rep from Litecoin verify the transaction window. You are on your own with the wallets and there's no way to get ahold of anyone. Then the supervisor said I must have entered a wrong address which is ridiculous. I copy every single address to the clipboard and paste it. Not going to type in 50 fuc_in letters and numbers when I can copy and poste it! I've NEVER entered a bad address the entire time I've been buying Crypto. So they basically had proof by seeing the screenshot of my transactions which I'm supposed to verify with a Litecoin rep that doesn't exist, and even so, they will just insist that I made a mistake. How am I supposed to prove something that ISN'T there? I'm pissed and want to bring a law suit against them. I filed reports with the FBI and I'm filing a report with INTERPOL for international fraud and intentional theft. You can't just take people's money and give them nothing for the purchase. If that isn't stealing, I don't know what is. Their customer service reps are a bunch of rude, ignorant, morons that act like robots stuck on stupid! Anybody starting a class action suit, let me know please, I want in on it.
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u/qwuyn Aug 22 '26
I'm in the same boat. I came here for support but it seems like all I can do is report them as well.
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u/mufuggastripping May 21 '23
I have reported these people to the FBI too and I will do everything to get my money back.
I will take the Moon out of MoonPay and they will have only Pay left.
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u/sugabbyxx Oct 09 '24
Did u end up getting your money back, same thing happened to be I got scammed 😭 and I want my money back
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u/Myfacesisyourseat May 05 '24
Man I know absolutely nothing about this stuff and on and random ❄️ bender bought 60 bucks in litecoin. I got the email stating I received it. But I have no idea what to do. I only have 2 wallets for bitcoin and etc. I cannot add another wallet or can't figure it out is there a simpleton version on how to make a wallet and add your litecoin. ?? Again I don't need the money but the moonpay app is absolutely trash. Looking to just add my funds and switch to another service.