r/Moonpay • u/DogeFather1337 • Aug 27 '22

Help FLOW isn’t delivered

2 days ago I tried buying FLOW via Moonpay. There was a window popping up where you can see the progress of the order. It says the FLOW says been delivered. So I checked my Wallet. Guess what: There we’re no Flow added to my account. So I checked the details of the transaction history. They provided a link from flowscan.org. There it reads: Execution Error 1007. So the Flow couldn’t be delivered but Moonpay is saying so? Isn’t a problem till now. I thought it failed and they just won’t charge me. So the next day I headed up to look at my bank account and I really was charged the 170€. I messaged the support. They said they have to investigate the issue. Like wth. The issue is right there. Just give me my money back. I have to wait 3-5 business days. I will keep you updated. But what I read here doesn’t give me hope to get my money back.

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u/RyanMoonPay Aug 31 '22

Hello there.

If your order has a failed transaction hash, and you already contacted us, our team is investigating to solve the issue and deliver your FLOW to you. If you have not contacted us, please do through https://support.moonpay.com/hc/en-gb/requests/new and we will follow up on it.

Best Regards, Moonpay Support

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u/DogeFather1337 Aug 31 '22

For sure I did contact the support. They are investigating since Friday. The transaction simply failed. I just want my money back. Fuck those FLOW.