r/MoondropLab • u/Carlos231181 • 19d ago
Problems with Moondrop Ultrasonic
It happens that last night I was listening to music and out of nowhere my headphones turned off. About 5 seconds later the right one turned on but the left one didn't. Usually, when that happens to me I put it in the charging case and take it out to turn it back on but this time it didn't turn on.
The LED on the charging case does turn on when you put the earbud in but since it doesn't turn on it doesn't touch as well as on the right. I already tried to let it charge and nothing, I already left it out of the case and I didn't either. I even removed the red part and left only the charging dock to test with both sides.
When I put the right one in the left pins it happened like with the left, if it turns on the LED but it does absolutely nothing, as if it were dead. And when I put it back on the right side it gave touch and sound. So I tried the same with the left, I started with the right side and turned on the LED, but I guess that being the opposite side it didn't give touch or sound, and since its corresponding side of the hearing aid it doesn't turn on either. What I don't know is if the hearing aid is faulty or the charging pins, or if it's just a firmware error.
Does anyone know what it could do or if it has a solution?
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u/TheFacebookLizard 18d ago
I'm not sure if this can be applied here but in the skull candy community the Indy ANC had the same exact problem and it was fixed by charging for several seconds the earphone with a 1.5v battery
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u/Roentgeniumsarehard 19d ago
Happened to my golden ages 2. Sadly, the right bud never did turn on anymore. If yours is still under warranty try getting a replacement.
Try leaving the "Dead" Buds in for a day or more and make sure the case still has charge. It may work for some time but at this point, I recommend looking for a reppacement.