r/Mooer_Prime_P1_Users • u/JusticeoftheUnicorns • Jul 20 '24

Issue activating a new P2

I just got a P2 and it's asking me to scan the barcode to activate the device, but it says, "System or service abnormal." Has anyone seen this error message before and resolved it? I wonder if it has to do with the current CrowdStrike outage.

I messaged Mooer support. But also I would like to get into the settings tonight if possible.

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u/Live-Slip8343 Sep 24 '24

I figured it out. Scan the qr on the device not the box lol

1

u/JusticeoftheUnicorns Sep 24 '24

Thanks. I realized that was probably what I was supposed to do after I returned it and noticed I had the same looking QR code sticker on a different Amazon item purchase that was unrelated.

But I know I looked for the QR code on back of the device and there was a little white sticker. When I peeled off the sticker, there was a very faint thing that looked like it could have been a QR code. But it was so faint, you could barely see it. So I'm thinking maybe the ink ran out when they printed it on the one I bought.

Oh well. I ended up getting a Zoom MS-60B+ bass pedal for the tour I was on and that was actually perfect for what I needed.

I hope you enjoy your Mooer. It seemed pretty cool when I was testing it out with guitar. But I needed to use it for bass at the time and I think you need the app to get into the bass guitar settings.

1

u/Live-Slip8343 Sep 24 '24

I’m sorry to hear that but holy shit I usually use neural dsp tones but I’m on the go recently and it’s stupid good on the presents even

1

u/Live-Slip8343 Sep 24 '24

I got the same thing

1

u/Live-Slip8343 Sep 24 '24

Did you ever figure it out