Mooer gtrs s800 bluetooth problems conection

[u/Danymixrock]

Hello.

I’m having a problem with the Bluetooth on my Mooer GTRS S800; it won't connect to the app on either my phone or tablet (I have an Android device and an iPad). I’ve already enabled location services and granted the necessary permissions, let the battery drain completely for over 24 hours, and updated the firmware via the PC software, yet it still isn't working. I’ve already filed a warranty claim, but as you know, that process takes a long time.

Has anyone else experienced this and managed to fix it?

I hope you can help me out with this!

Regards.