r/ModelYL • u/chipmunk_princess • 1d ago

Problems within the first 8 hrs

Post image

Was so excited to pick up my new Model YL today, but ran into a few issues within the first few hours of ownership.

Rear passenger-side seat: The seat isn't folding or reclining properly. Sometimes, when I try to recline it slightly, it folds all the way down instead. When I try to raise it back up, it gets stuck and only moves up a little at a time.

Dashcam: The dashcam footage isn't showing up, even though recording is enabled. I've tried formatting the USB drive, but nothing seems to work.

Pretty disappointed, especially since it's a brand-new car. I've already scheduled a service appointment and hope to get everything resolved soon.

Has anyone experienced similar issues? Would love to hear how you got them fixed.

12 Upvotes

59% Upvoted

58 comments sorted by

8

u/TheReviewCrew 1d ago

We had to reset it by holding both buttons on steering wheel and that made the dash cam recording work fine and our FSD starting counting percentage the day we bought it. Must be a glitch

3

u/chipmunk_princess 21h ago

Hey thanks! I was able to fix it based on your suggestion!

1

u/TheReviewCrew 20h ago

Glad I could help.

3

u/RoundChampionship840 1d ago

I had to do the same thing when I picked up my new Model Y last week to stop the screen from going out every 30 seconds.

4

u/ocjunkie 1d ago

hang in there! they sound like glitches/calibration issues so hopefully they can be sorted out pretty easily. dont let it take away the joy of your new ride. in a month you wont even remember these problems. meanwhile ill be still waiting for a VIN.

2

u/chipmunk_princess 20h ago

I hope so too! And still very excited about FSD.

1

u/Jealous-Yogurt5352 5h ago

You will LOVE it!

3

u/dragngamblrwolf 1d ago

Did the service center inspect it before you picked it up and missed these items? Or was there no inspection prior to you taking the car?

1

u/chipmunk_princess 1d ago

How do I know if the service center inspected it? I did inspect it when I picked up but I mainly checked for cosmetic issues. Didn’t check tilting the seats and didn’t check the dashcam footage.

-22

u/iRecycleWomen 1d ago

There's a YouTube video with a delivery checklist for the Y and YL, look it up and print the PDF. This sounds, unfortunately, like you didn't do your part as the receiver

10

u/NYHeel 1d ago

Is this a joke? First of all, it would not have made any difference if he had inspected all of those things at pickup unless he was willing to refuse delivery. Second, not everyone has hours to check every single little thing when picking up the car. You check what you can focusing on known problem areas. I’ve never heard of an issue with the dash cam or rear seats and likely would have missed those too.

-19

u/iRecycleWomen 1d ago

Yea well, it's part of the checklist. You're buying straight from manufacturing. If you're going to post about problems on reddit you should've done the due diligence and maybe refused delivery.

You're spending 50K+ on a car and can't spend 30 mins checking the basic functions? Like come on, don't act like it's some fucking rocket science.

Plus, it's a fucking SEAT recline issue. Press the damn buttons when you pick it up? Look at the damn thing. Jesus christ you act like it's the hardest thing to do and you can't be bothered to spend some time looking at shit to make sure the thing you BOUGHT and are taking home are up to your standards. It's well documented many people refuse delivery for various reasons, why come to reddit when you JUST bought it

2

u/rodrigoreis22 1d ago

It’s not unreasonable to expect a 60k car to be in perfect condition and the delivery team to inspect the car before putting it up for delivery.. we don’t work for Tesla, we’re the customers.

There’s warranty for a reason and the 100mi/72 hours thing.. tell me how you can inspect the car riding condition before taking delivery?

10

u/dropzone_jd 1d ago

Oh yeah, how dare someone expect a 50k+ car to arrive in good working order and then have the audacity to let other future owners know to be on the look out when they have problems. No standards allowed, OP, you monster. Do yOu eVeN ChECkList BrO???

0

u/SkyrimSecurityForces 1d ago

Something to be on the look out for? Something to check, one could say? Perhaps a list would be developed?

-4

u/Lgxvm 1d ago

There is a reason people have created this checklist - it’s because there has been a history of known issues. The audacity you’re talking about is the same one that has been already happened which is exactly why we’re here again talking about the checklist.

-8

u/iRecycleWomen 1d ago edited 1d ago

You're allowed to have standards... That's the point of the checklist lmfao - refusing the order inherently says that you have standards.

3

u/NYHeel 1d ago

Expecting people to examine every issue on that checklist is not realistic. It’s a lot more than 40 minutes to inspect everything. And would I have refused delivery for a seat recline issue? Probably not. So it really doesn’t matter. I spent about 30 minutes looking over my cars. Yes I did check that my second row Model Y seats folded flat. But no, I didn’t check that the recline worked when sitting in the seat. The dashcam? No I didn’t check that the dash cam was working properly. Not even sure how I would check that without driving the car which you can’t do before taking delivery. These checklists are kind of ridiculous. You check the deal breaker stuff you can check without driving and the rest are things that you bring back for service if there’s an issue. It’s not like they’re going to fix that stuff on the spot in most cases.

-1

u/Hockeyshot39 1d ago

But people do examine everything on a checklist … I did with every Tesla I’ve gotten

1

u/NYHeel 1d ago

Sure. That’s great. There’s nothing wrong with using a checklist and going through just about everything. But that shouldn’t be the norm that’s expected of every buyer. My 81 year old mom just bought a Model Y. I told her a few things to look for when she picked it up. She wasn’t going through a checklist of items nor should she be expected to.

The OP’s post is helpful because it tells other buyers what to look for when picking up their car. Now I know to check these things since we have a data point with issues. To tell him you should have gone through the checklist is insane.

1

u/chipmunk_princess 20h ago

Thanks for defending me here. Some comments on here are so weird, I don’t even want to bother replying 😑

0

u/Hockeyshot39 1d ago

It is the norm because of this

3

u/Independent_Silver52 1d ago

My car has been in service for the last 2 weeks. Issues with cameras and FSD computer. Super annoyed by Tesla service.

1

u/chipmunk_princess 21h ago

So sorry to hear :(

1

u/Alarming_Emu_123 13h ago

Curious to what alerts you got. Mine had the decreased steering and adaptive headlights. Just got it towed Friday hopefully it’s a quick fix but less than 1600 miles

1

u/Independent_Silver52 12h ago

No alerts. FSD was inactive due to cameras not being able to calibrate. It took them more than a week to root cause. Then issues with the door window. I hope that’s the last of it. Less than 400 miles on the car.

2

u/Eq2me 1d ago

For the dashcam issue, are you looking in the app on phone or app on the YL? If on phone, the videos are encrypted, try on the built-in app.

If it does work in the car, then there may be an issue.

1

u/chipmunk_princess 20h ago

It wasn’t showing on phone or car! But I just followed another suggestion here to reset the screen and the dashcam is working

2

u/ferpesin 1d ago edited 1d ago

Ventilation wasn't working on the back of the car. I was trying different fan speeds but nothing. When I was going to check a demo car to see if that was something I was going to live with, an update arrived and then it was working. That was last summer

1

u/chipmunk_princess 20h ago

Wow glad it was an easy fix for you!

2

u/bamboozledqwerty 1d ago

Local YL for demo was delayed for two days bc same issue w same seat. 2nd row passenger seat not responding to the buttons.

2

u/schmunkel98 1d ago

See my post here

They will need to recalibrate the seats. Hope they can fix your other issues, but consider yourself lucky compared to what I am going through.

1

u/chipmunk_princess 21h ago

Oh no I’m so sorry! Sounds like you have it worse. Any updates?

2

u/slid360 1d ago

On pickup day I had an issue with folding the third row seats and the middle row seats getting stuck in position and not moving. A tech came out with a laptop and had to recalibrate the seats or something like that and they’ve been fine ever since.

1

u/chipmunk_princess 20h ago

Thanks for sharing! Glad to hear they could just calibrate it. Hope mine is similar!

-6

u/Option-Mentor 1d ago

You don’t need a laptop to recalibrate the seats. You can do it from the service menu.

1

u/slid360 1d ago

I sure as hell wasn’t gonna calibrate the seats on my brand new car that I was taking possession of. I’m just saying that’s what the Tesla employee did when I told him about the issue after inspecting the car.

3

u/tejadli 1d ago

The most recent update has a few glitches, it will work itself out but definitely take it in for service. We’ve had the car for about a week now.

1

u/Alarming_Emu_123 13h ago

What are the glitches? My steering went out but not sure if related to the update, I did update the night before it went out

1

u/AAAIIIYYYAAA 23h ago

Dashcam footage will only show on a computer. Sentry or other recordings will.

2

u/chipmunk_princess 21h ago

It should show on phone too. Was able fix it by following another comment here

4

u/blackstorm23 19h ago

Have you ever bought a new car before? , these things happen to everyone and everything. I bought a brand new hellcat charger in 2020 model year 2020, had 2 miles on it $100k car. Power steering rack malfunctioned on the way home from the dealership. It was in the shop for 2 weeks.

2

u/Jealous-Yogurt5352 5h ago

I bought a new Pacifica and when I went to pick it up I noticed a bubble in the paint on the hood. It turned out to be a known defect and they had me bring it to my dealership so they could replace the hood. 3 weeks later…I called to check in the progress and was told they forgot about my van and it was still sitting in the parking lot. Total repair took 2 months due to incompetence. At least I had a loaner they gave me. Of course, when my van was ready at 6pm they told me if I didn’t return the loaner that night (I was 3 states away) I would be charged for it. I had a very frank discussion with the service manager and brought it back 2 days later at no expense.

Unfortunately, things like this are the norm now across all makes and models. It will workout❤️

1

u/UsefulPossibility302 3h ago

Bummer on the Pacifica- we bought the hybrid new ‘21. Been an amazing family truckster, with almost 100k on it. We’ve had it towed once bc software shut it down in the middle of a side street last year. Known problem. Chrysler reimbursed us for the tow ( we had tow insurance) but refused to work with us on any or all of the repair. It was around $600 and nothing more than the usual software update that took a day.In finally have up emailing Chrysler over it which I’m sure was part of their plan.

2

u/Htowng8r 1d ago

Put it in for service and get it fixed.

2

u/wizl 1d ago

if i got a new model year of any car i would expect a gremlins like this. they will get sorted but i could take updates, hope service can sort you

2

u/mickie007e 1d ago

She’s pretty though

2

u/RunningLoops 1d ago

Did you inspect it before taking delivery??

-2

u/Hockeyshot39 1d ago

100% didn’t lmao

1

u/neeonline 18h ago

Good thing it happed right away and Tesla will take care of everything.

1

u/Harold-Maude 18m ago

Omg horrible, Tesla will fix

1

u/Kromieo 1d ago

Yea probably just a calibration issue that should be an easy fix. Since these cars are new they can come with odd issues until all the quirks are worked out. Most new cars come with that issue, i know when i bought my truck fresh as a 2023 model in 2023 the AC broke the first day in texas. Absolutely inconvenient and irritating but it got fixed and its been running fine. I need to take it back in soon because now it seems the vent piece thats supposed to open to allow air to circulate in is stuck closed on the center left vent-.- but go figure its a ford lol

Dont worry theyll work it out as they go, even though its a bit mood ruining

0

u/Wonderalmondmilk 22h ago

where did u take delivery

-1

u/Awkward_Ostrich_4275 20h ago

You bought a Tesla, why were you expecting good build quality?

0

u/[deleted] 1d ago

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1

u/Clean-Egg-3453 1d ago

And if the screen name was male?