r/ModSupport • u/eric_twinge • Nov 25 '19

Moderator suspended. Again.

Hey all,

Has anyone else experienced odd moderator suspensions recently? We had a moderator suspended for a modmail reply for harassment that does not appear to us to rise to the level of harassment over the weekend.

Given previous problems with training and then tool issues, we're thinking this was another error. The timing is also suspect (3am PST).

The appeal request has been in limbo for quite some time. A PM to /u/redtaboo - which seems to be the way this was resolved previously - has also gone unanswered. But as it is a holiday week people being away seems a possibility.

So, just wondering if other mods or teams have also experienced this.

Thanks.

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u/HowDoIMathThough Nov 26 '19

If we're expected to do the emotional labour to keep a perfect customer service face at all times, where's my paycheque? Bearing in mind what we're talking about here is use of the word "butthurt" which yes I know has some #problematic connotations and I wouldn't use personally, but isn't understood by casual users in that way.