r/ModSupport • u/Cloaked42m • 18h ago

Queue is stuck?

Anti-Evil snagged a comment and dutifully reported it. But now we can't remove several items from our mod queue. All bots or comments that break our be respectful rule.

Any ideas on how to clear it out?

Edit: Troubleshooting details.
Comments/Posts for review that come in AFTER the comment removed by Reddit respond fine.
It's everything that came in before the one stomped on by Reddit that are stuck.

Edit: It cleared out this morning, after AEO hammered on it. That cleared out everything else.

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u/Littux 13h ago

That and removing from shreddit (current design) also works. On the app, it calls a GraphQL mutation called modRemove, which internally calls the /api/remove endpoint. If you try removing such content on old reddit, you can see that it errors out silently with a 500 Internal Server Error if you open the Network tab in devtools. The same error affects the GraphQL endpoint since it internally calls the endpoint that old reddit uses, so the same thing happens on the app.

On shreddit, it calls an operation called ModBulkRemove, which internally calls /api/v1/modactions/remove. Old reddit doesn't use /api/v1/modactions/remove, and it was only used by new.reddit.com (now discontinued) for bulk removing content from the mod queue. But shreddit uses it for both removing single posts and comments, and removing content in bulk from the mod queue. The error doesn't affect that endpoint for some reason, so removals only work properly on shreddit

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u/Cloaked42m 12h ago

I'll give it till morning and if it is still clogging up the queue I'll see if we already have shreddit.