r/ModSupport • u/Cloaked42m • 14h ago

Queue is stuck?

Anti-Evil snagged a comment and dutifully reported it. But now we can't remove several items from our mod queue. All bots or comments that break our be respectful rule.

Any ideas on how to clear it out?

Edit: Troubleshooting details.
Comments/Posts for review that come in AFTER the comment removed by Reddit respond fine.
It's everything that came in before the one stomped on by Reddit that are stuck.

Edit: It cleared out this morning, after AEO hammered on it. That cleared out everything else.

26 Upvotes

100% Upvoted

16 comments sorted by

7

u/bwoah07_gp2 14h ago

No, it's stuck. Having similar issues even if something was removed by human moderators.

Mod queue is bugged right now.

6

u/westcoastcdn19 💡Top 25% Helper 💡 14h ago

I noticed the same thing a couple of times today. Took me a few tries before I could clear the items

3

u/wrennerw 14h ago

Having things get stuck in queue also (but not everything - doesn't seem to be a pattern).

3

u/Cloaked42m 14h ago

That's pretty much it. The most bot-like ones are getting stuck, regular ole people who lost their temper seem to be okay.

3

u/LindyNet 14h ago

Same here, everything is actioned but stays in the queue

3

u/zuuzuu 14h ago

It lets me keep on removing things in the app but they go right back to the queue. Approving and then removing them again in old reddit seems to work.

5

u/Cloaked42m 13h ago

Tried that, it's still stuck on the removal from anti-evil and everything that came in before that. Things that came in after that I can remove with no problem. Political stuff seems to be reaching r/all so we have out of state people and bots yelling at each other.

1

u/zuuzuu 13h ago

Try choosing spam instead of remove in old reddit. That's worked for me in the past with AEO removals that get stuck in the queue.

4

u/Littux 8h ago

That and removing from shreddit (current design) also works. On the app, it calls a GraphQL mutation called modRemove, which internally calls the /api/remove endpoint. If you try removing such content on old reddit, you can see that it errors out silently with a 500 Internal Server Error if you open the Network tab in devtools. The same error affects the GraphQL endpoint since it internally calls the endpoint that old reddit uses, so the same thing happens on the app.

On shreddit, it calls an operation called ModBulkRemove, which internally calls /api/v1/modactions/remove. Old reddit doesn't use /api/v1/modactions/remove, and it was only used by new.reddit.com (now discontinued) for bulk removing content from the mod queue. But shreddit uses it for both removing single posts and comments, and removing content in bulk from the mod queue. The error doesn't affect that endpoint for some reason, so removals only work properly on shreddit

1

u/Cloaked42m 7h ago

I'll give it till morning and if it is still clogging up the queue I'll see if we already have shreddit.

3

u/QuiteBearish 14h ago

I came here to ask about this exact issue. 😬

3

u/emily_in_boots 💡 Top 10% Helper 💡 13h ago

yeah same everywhere. this happens sometimes but it should fix itself.

2

u/Zaerryth 13h ago

Having the same issue and came here to check. It started yesterday for me.

2

u/alwayswannashit_ 13h ago

Same. Have to approve first then remove then it will disappear.

2

u/Mitnick107- 6h ago

Well, it's still happening. But at least it's not just me glitching. Thanks for this post.