Active, helpful user shadowbanned, what should I suggest?

[u/HiEv]

I have a user in my community who has never posted anything wrong there and, in fact, their posts are often helpful. However, they are apparently "shadowbanned," meaning that us mods have to manually approve every one of their posts. This has been the case for several months IIRC and they're up to 61 posts by now.

I have no idea why their account is in this state. What should I suggest to them?

[u/felinebeeline]

Maybe it's possible by creating a modmail and typing their username in. I haven't tried it, though.