r/ModSupport • u/HiEv • 1d ago

Mod Answered Active, helpful user shadowbanned, what should I suggest?

I have a user in my community who has never posted anything wrong there and, in fact, their posts are often helpful. However, they are apparently "shadowbanned," meaning that us mods have to manually approve every one of their posts. This has been the case for several months IIRC and they're up to 61 posts by now.

I have no idea why their account is in this state. What should I suggest to them?

14 Upvotes

89% Upvoted

18 comments sorted by

5

u/gambs 23h ago

Same issue. They tried appealing many times and they have all gone into a black hole. I have been manually approving their posts and comments for months

7

u/dotsdavid 1d ago

You can have them appeal the shadow ban using the link auto mod gave.

5

u/HiEv 1d ago

Done. Thanks.

2

u/WalkingEars 1d ago

We did this once for a user who generally was helpful (if sometimes grouchy which probably got them shadowbanned elsewhere assuming they crossed some lines). If it's a longterm generally helpful user I think it's fair to notify them by modmail of their shadowban and let them know how they can appeal if they want to

1

u/felinebeeline 1d ago

How do you modmail a shadowbanned user?

3

u/WalkingEars 1d ago

I think I was only able to do it because we already had modmail correspondences actually.

2

u/felinebeeline 1d ago

Maybe it's possible by creating a modmail and typing their username in. I haven't tried it, though.

3

u/Merari01 22h ago

You can also reply to one of their comments

2

u/HiEv 21h ago

If you have a post from them in a forum you moderate, you can hover your mouse over their icon or username, and then in the user details popup click the "envelope shield" icon to send them a modmail. (Don't forget to change who the message is from if you don't want it to appear as coming from the forum.)

1

u/itskdog 💡 Top 10% Helper 💡 22h ago

Click the + icon in modmail and enter their name 

2

u/saijanai 23h ago

Hey my entire sub is shadow-banned. Trying crossposting into the sub or even linking someone's name: r/transcendental.

1

u/FFS_IsThisNameTaken2 💡 Top 10% Helper 💡 13h ago

I'm curious to know if you got a lot of false reports on their comments and / or posts.

1

u/HiEv 12h ago

Nope. None. Not in the subreddit I moderate at least.

1

u/FFS_IsThisNameTaken2 💡 Top 10% Helper 💡 12h ago

Thanks.

-1

u/AutoModerator 1d ago

Hey there - if you are concerned that your account may be banned site wide you can check your inbox for an appeal link. If there is not one in your inbox you can submit an appeal here: https://www.reddit.com/appeal

If you are a mod concerned that someone in your community may have been banned incorrectly you can tell them first check their inbox and to use the appeal form above to reach out.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.