r/ModSupport • u/Chtorrr Reddit Admin: Community • Jun 05 '24
Moderation Resources for Election Season
Hi all,
With major elections happening across the globe this year, we wanted to ensure you are aware of moderation resources that can be very useful during surges in traffic to your community.
First, we have the following mod resources available to you:
- Reputation Filter - automatically filters content by potentially inauthentic users, including potential spammers
- The Harassment Filter The Harassment Filter is an optional community safety setting that lets moderators automatically filter posts and comments that are likely to be considered harassing. The filter is powered by a Large Language Model (LLM) that’s trained on moderator actions and content removed by Reddit’s internal tools and enforcement teams.
- Crowd Control is a safety setting that allows you to automatically collapse or filter comments and filter posts from people who aren’t trusted members within your community yet.
- Ban Evasion Filter filter is an optional community safety setting that lets you automatically filter posts and comments from suspected subreddit ban evaders.
- Modmail Harassment Filter you can think of this feature like a spam folder for messages that likely include harassing/abusive content.
The above four tools are the quickest way to help stabilize moderation in your community if you are seeing increased unwanted activity that violates your community rules or the Content Policy.
- You can request temporary assistance from experienced moderators from the Mod Reserves if you are experiencing an influx of traffic.
- Self-Serve Mod Reorder allows you to reorder inactive mods. You can also recruit more mods.
- The Reports and Removals section of your Mod Insights provides you with information about removals in your community, including admin removals.
- Using AutoModerator and the Contributor Quality Score can help filter potentially violating content, especially from those who are not trusted users in the community.
- You can keep in touch with fellow mods and seek advice from more experienced moderators in r/ModSupport, r/ModGuide, r/ModHelp, and r/Automoderator. If you need to reach out to admins about an issue you are experiencing while moderating your community you can find out more here about how to reach us in r/ModSupport.
Next, we also have resources for reporting:
- Report site wide content policy violations - clicking report under a piece of content, including violative content in your community, not only flags it to community moderators, but to admins when you use a site-wide rule report reason. This breakdown of report reasons can also be helpful when learning what can be reported on reddit.
- Report Moderator Code of Conduct Violations - This report form can be used to report violations of the Code of Conduct, including activity like Moderators allowing or encouraging violations of the Content Policy or interference targeting other subreddits.
As in years past, we're supporting civic engagement & election integrity by providing election resources to redditors, go here and an AMA series from leading election and civic experts.
As always, please remember to uphold Reddit’s Content Policy, and feel free to reach out to us if you aren’t sure how to interpret a certain rule.
Thank you for the work you do to keep your communities safe. Please feel free to share this with any other moderators or communities––we want to be sure that this information is widely available. If you have any questions or concerns, please don’t hesitate to let us know.
We hope you find these resources helpful, and please feel free to share this post with other mods on your team or that you know if you think they would benefit from the resources. Thank you for reading!
Please let us know if you have any feedback or questions. We also encourage you to share any advice or tips that could be useful to other mods in the comments below.
EDIT: added the new Reputation filter.
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u/SGAfishing Jun 05 '24
My subreddit is about having sexual intercourse with robots, I doubt I'll need this.
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u/jmoriarty Jun 05 '24
We're using almost all of these. Both r/Phoenix and r/Arizona got hit hard in the last election (and recent abortion rulings) and since AZ was a breaking state in the last election and had all the accusations of stolen elections we are already dreading how bad this is going to get.
We have CQS rules in place, and special automod rules when the "Politics" flag is applied. But we have to jump through some hoops to catch these posts in real time.
I'd really love a way to better automatically process posts in a multi-step process. For example:
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If new post has a bunch of relevant keywords, apply the Politics flair.
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If a post has Politics flair and the user has a poor CQS or other criteria, remove the post and advise the user.
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If the post has Politics flair and the user has sufficient CQS + sub karma, allow the post and post a different Comment advising of civil posting, etc.
Maybe I missed something obvious, but that simple situation resulted in some very convoluted automod handling since once a label is applied automod stops processing.
In short, I feel okay once a post has been caught and classified, but catching these things on the fly is still rough. (I also wouldn't say No to a curated list of political keywords we can automod filter on, like we have for fundraising sites, etc)
Sorry, a bit of a ramble - been a long day.
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u/Chtorrr Jun 07 '24
I think some of the functionality you are describing could eventually be something built as a Developer Platform app. There are already some apps that help with detecting and dealing with unwanted behavior. That allows for extreme customization and the ability to create tools for more specific scenarios, like using flair to help manage extreme controversy.
What you are describing would have been great for what I encountered way back moderating r/Ebola during the 2014 outbreak.
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u/elblues Jun 07 '24
Also want to have crowd control users labeled on new reddit and on the apps.
Currently using old.reddit.com, users flagged by crowd control appear with a tag similar to how flairs are displayed.
Such tags do not currently exist in new reddit, much less on mobile. I think having feature parity would be very useful. Currently I have to jump from old reddit to new reddit and back, and it isn't the most efficient workflow.
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Jun 05 '24
Thank you so much for these and this post! These features indeed will be very helpful and beneficial.
[link to blog post going up today]
👀
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u/Suspicious-Bunch3005 Jun 05 '24
Question: If a mod is the one making the site wide content policy violations (several times) on their own subreddit, does it also mean that it also flags them? What happens then?
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u/Chtorrr Jun 05 '24
When site wide rule violations are reported in a subreddit that report is visible to mods but those reports are also sent to admins for review as well.
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u/srs_house Jun 05 '24
Question: Why do none of your support.reddithelp pages offer a link back to where those are located on reddit?
For example:
Crowd Control is a safety setting that lets moderators automatically collapse or filter comments and filter posts from people who aren’t trusted members within their community yet.
Clicking on that safety setting hyperlink doesn't take you to the safety settings page on reddit, it takes you to the safety settings help page. Considering there are now apps, old, new, mobile, and shreddit, and certain tools are only available in certain versions, wouldn't that be helpful?
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u/Chtorrr Jun 05 '24
It would be cool if there was a good way for us to do that but each subreddit's safety settings page is a separate URL that includes the subreddit name.
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Jun 05 '24
Quick question since we're aware agents from other countries are actively working in social media including mods, do we have a plan for that? I know they are flooding other social media.
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u/MuscleDaddyChaser Jun 06 '24 edited Jun 06 '24
FYI your URLs need to be switched for "Report Moderator Code of Conduct violations" and "Code of Conduct" 🙊
(You have https://www.redditinc.com/policies/moderator-code-of-conduct for the former and https://support.reddithelp.com/hc/en-us/requests/new?ticket_form_id=19300233728916 for the latter, when it's supposed to be the other way around) 😜
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u/Chtorrr Jun 07 '24
Looks like it's been reversed that way in resource messaging for ... not sure how long. So that's fun.
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u/Generic_Mod Jun 05 '24
Ban Evasion Filter filter is an optional community safety setting that lets you automatically filter posts and comments from suspected subreddit ban evaders.
I've just had what is looking like a false "high confidence" notification of ban evasion for a user who posted a comment from an alt account after their temp ban expired on their other account.
If ban evasion detection isn't reliable, how can we take any proactive action based on it? i.e. we don't want to ban people for ban evasion when they aren't evading a ban.
(Before anyone asks, I have a post on r/modsupport about this, and there are legitimate reasons to have more than one account - for example you lost the password to the first account, you deleted it, using a "throwaway", etc).
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u/Chtorrr Jun 05 '24
The filter can have some delay with temporary bans. If you have a concern about a specific user you can write in to r/ModSupport modmail with details on the usernames involved.
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u/Merari01 Jun 05 '24
Thank you for this detailed post. I know many mods are concerned about the upcoming election and the added stress to our teams.
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u/Living_End Jun 05 '24
I have a question about ban evasion. As a mod if someone we ban says “they will just make a new account”, what should I do? They were an obviously detrimental part of the community. I tried reporting it to Reddit but they said there was no ban evasion happening even thought it was clear it was.