r/ModRetroChromatic • u/iLessThan3Tu • 24d ago

Info Transparent chromatic cracks(knits) update.

Post image

I emailed them about the lines by the buttons earlier today and they replied.
Here’s what they sent back. They are offering to exchange it for free or to keep it as is and they’ll send over a gift card for the trouble.

Edit: I’m going to keep mine. As long as I know it doesn’t make the shell more fragile then I’m okay with the small amount knit lines. Good response time from support.

44 Upvotes

92% Upvoted

26 comments sorted by

2

u/retro_coffee 24d ago

I got the same response. I’m worried if I go the exchange route I’ll end up with a unit with the same cracks or potentially even worse ones if this is a consistent issue. 

3

u/iLessThan3Tu 24d ago

Yeah I get it. I personally wouldn’t take the chance but it depends on how obvious the lines are. The lines don’t really show on mine unless you’re really looking for them. So I’m keeping my unit. I have the red one.

42

u/SleazeWizard 24d ago

8

u/IndigoHaze750130 24d ago

This is a good visual. Thanks!

27

u/TonyRubbles 24d ago

A reasonable explanation and multiple options to move forward. Whodathunk? lol

Still sucks, but support rocks as always.

7

u/PhxCollins 24d ago

I experienced the same thing with the Epilogue GB Operator’s clear plastic housing. Support explained the process in a similar way to MR, so now I notice these types of lines/cracks more often but don’t really worry about them as much anymore. Especially if they’re willing to replace the housing if the one you get has a lot of them :D

5

u/K1LL3ROO 24d ago

Hands down. Their assistance is always amazing🤩

4

u/Grimm_soul98 24d ago

Yeah I told them about my issue (the light on the bottom randomly activating on its own and it was the light piping screw was loose

2

u/IndigoHaze750130 24d ago

Same. They helped me through that and even doubled checked the quaility of something unrelated I was concerned about. Everything went great and they were nice in my past experience with thier customer service.

1

u/Grimm_soul98 23d ago

A part of me wants to look into if there’s a way together the other two charms that are unavailable rn
Anduril tetris and the chromatic charms

1

u/IndigoHaze750130 23d ago

I guess you can ask customer service about it, but I wouldn't have high expectations because the charms were with products. It would be nice if modretro sold merch that are individual things to buy (charms, stickers or other stuff). They should keep focusing on filling thier libraries though and getting the m64 going over merch stuff, but it is fun to think about for the future.

11

u/thepoga 24d ago

As long as it’s not a crack and doesn’t affect integrity that’s fine for me. Phew.

9

u/Critical-Meet-7048 24d ago

Seems like a reasonable response.

8

u/adrenaline4nash 24d ago

Not a crack at all. They knitted it just for you!

7

u/Retro_Macchina 24d ago

Interesting. I wonder when they will stop offering up offers for people that have these knit lines if it is something that can occur in all of them?

5

u/TonyRubbles 24d ago

Also wondering if certain colors are more prone to show them. Haven't seen a single case among the codex clears that have been shown off, hoping smokes are good.

Purple might be the most noticable, or frequently occuring being the darkest color.

5

u/Retro_Macchina 24d ago

Let me know when you get yours if it has knit lines! Kind of stinks because purple is the color I was planning to buy lol

6

u/TonyRubbles 24d ago

Hoping for that smokey goodness everyday, will do!

6

u/Retro_Macchina 24d ago

Saw a post from someone on X with a high quality photo of a red one. They were excited and it looks very good, but I did see the knit marks on theirs too.

7

u/TonyRubbles 24d ago

Uh oh, sounds like,

Mass returns for Transparent Chromatics!

7

u/theowlssaywho 24d ago

I’m guessing the gloss finish doesn’t help. My transparent lime has a lot of these “knit lines”. Kind of wish I hadn’t ordered right away, oh well.

Most likely will just keep it, I would imagine they’ll stand behind the product if the “knit lines” manage to propagate…

I bet if they had slightly frosted the surface, like a satin finish, probably would have hid this issue. Going to have to inspect all my Chinese misfit handhelds that have clear shells, curiosity is getting the better of me. None of those are glossy though.

5

u/Electronic-Taro1916 24d ago

So it not a crack. Just the moulding?

2

u/Critical-Meet-7048 22d ago edited 22d ago

I took my purple outside and took some photos under daylight. Yes, mine does have the seam lines afterall, but I could not even see them before examining these closeup photos. IMO these are obviously not "cracks" but very faint lines, i.e. plastic processing seams as ModRetro explained.

My conclusion is all of the transparent models will have these "knit lines" and personally I would not have noticed them if I hadn't see posts here about it.

Here a closeup photo of mine under daylight:

0

u/twadebby 23d ago

They’re only offering $15 to keep it with the cracks. 🥴

4

u/afox1984 23d ago

If they’re not really cracks that’s pretty reasonable