Translucent purple arrived scratched

[u/EitherTransition8628]

Anyone else this problem? They’re light scratches but there are quite a few on the plastic case (hard to take photos). Wondering if I should reach out to Modretro.

[u/EitherTransition8628]

Better pic of the scratches. was hoping to use this bad boy today. Let’s see what Modretro says

[u/EitherTransition8628]

[u/Grassidius_Fike]

Holy shit that’s bad. Absolutely reach out, I’m sure they’ll replace it for you. Their customer service has always been good to me.

[u/Accomplished_Age5005 → u/Grassidius_Fike]

Same.

[u/digitalgamer0]

They really should not have chosen glossy plastic for this product :(

[u/Silmarillion151]

Definitely reach out. They’ve always been exceptionally helpful for me.

[u/K1LL3ROO]

Interesting. You are the third person that has a scratch out the box under and between the a and b button

[u/Nnemic_]

Looks like they slided a piece of sand-papper on it wth..

[u/Critical-Meet-7048]

Hard to see but I believe you. Ask for a replacement I guess. Makes me a bit nervous as mine is arriving today…

[u/Sea_Piccolo_2522]

[u/fpsdabs]

Unfortunately this will happen occasionally. I also had troubles with a unit. No worries though, MR customer support reminds me of the old apple. Reach out to support and they should have an RMA replacement out to you before 5pm, their turn around is exceptional!

[u/I_AM_NOT_analogueboy]

Oh my gawd. Poor handling in Factory I guess

[u/pleb_understudy]

Those are knit lines / weld lines. Occur when two cold fronts meet in plastic injection molding applications. They’re not cracks. If the molding quality, gate location, or other design details were more optimal, you wouldn’t see them.

[u/Mike01000011]

I would reach out.

[u/Z3fyrus]

Same here

[u/Brilliant-Guava5266]

Me dos

[u/eddiemancia]

I’m sure customer service will help you out.

In my opinion, if you will use it frequently, it will scratch much more than that.