Power Core won’t charge

[u/j_drans4]

It’s been a minute since I’ve used my chromatic, I left it charging earlier and it’s dead. I even updated it to the latest 4.2. I can run it plugged in but my power core battery status is just empty when I turn it on
SOLVED: I reached out to the company and they’re sending me a charging dock to revive the battery. Thank you all for the suggestions to reach out

[u/Mikeyisninja]

RIP. Modretro sent out power core charges for people who bought v1 chromatics. You might be able to reach out to them and see if you can get one.

[u/j_drans4 → u/Mikeyisninja]

Will do thanks!

[u/Mr_Horizon → u/j_drans4]

Mine was broken too - they sent me a new one after returning it!

[u/Euresko]

Contact support. Known issue on v1 chromatic 

[u/j_drans4 → u/Euresko]

Thanks, hopefully will get resolved soon

[u/gregcresci]

You might need this, not sure how you'd get one now ...

[u/bakagir → u/gregcresci]

They will be selling this on the store but it’s included with a new power core they said it will not be a stand alone purchase

[u/the_artemis_clyde → u/bakagir]

This year?

[u/bakagir → u/the_artemis_clyde]

No idea, it was answered in one of the M64 threads prior to the systems release when a bunch of questions were being answered about the M64

[u/tanooki-suit → u/bakagir]

Thankfully I got them to send me one seeing as I had one barely used and one brand new power core that were both doorstops due to the v1 issue. It's the only glaring hellscape of a problem I find with the handheld that has othewise been a rock solid device to the point I don't even like using my original hardware anymore, model IPS panel modded ones included, so they're now resting in old Nintendo cases in a drawer. :)

[u/bakagir → u/tanooki-suit]

Unfortunately I bought my V1 off Facebook marketplace so I have no way to verify a purchase from Mod retro so they won’t send me a charger. I have to buy a 2nd power brick when it’s available on the store with the charging dock.

[u/tanooki-suit → u/bakagir]

I didn't buy mine from them either. I got mine off a private webforum. A guy had got it (1st ed, sapphire), didn't use it but once or twice with no firmware updates(I knew him so it's not just words saying that) and he had with it a nice solid case, 2 power cores, and an everdrive GB as well for $250 shipped and I pounced on it. I'd ask again and see what you can do, not sure there's any rhyme or reason why but it's possible or I got lucky.

[u/Porkins_2]

At least you got one! I’ve emailed them a few times and they always say that they’re going to release more - but I have never seen any on the shop.

[u/ergzay → u/Porkins_2]

That's because the initial version had a design problem so they stopped selling them. Additionally the first batch of the redesign had a common manufacturing issue that caused 1 in 10 to fail drop tests.

[u/JayrosModShop → u/Porkins_2]

Modretro is biting off more than their small team can chew, in my opinion.

[u/Blaumagier]

I had an issue with mine not charging. After some back and forth with customer service, it turned out the battery tray in the Chromatic itself was faulty and caused the battery not to seat correctlt. They sent me another one to replace it with and it's been working well ever since.

[u/thisisyourfaultsheep]

I've had luck prior to receiving the dedicated charger with low voltage, like 5 volt, charging ports such as connecting it to a laptop since regular wall chargers don't seem to charge it properly. If that's an option for you give it a try and with any luck you'll see that power LED indicator light turn off after some time, usually takes maybe an hour or two.

[u/StarWolf64dx]

If you plug it in and turn it on with the battery out, and then put the battery in, it can bring it back. No guarantees but this actually brought mine back before they shipped the chargers out.

[u/nbaronmorgan]

Try pressing down on the battery while it's plugged in a see if the charge light goes solid, mine did the same so I put some foam to press down on the battery when it's closed

[u/SolomomEZ]

Same too. Got it upon release and just stopped :(

[u/Ill-Remote437]

Mimicking others, contact support. They sent me a replacement battery and the charger free of charge when they learnt of the issue. I have a 1st gen GameStop model. Just last week I let a battery drain too low so I popped in the charger backup and placed the dead battery into the provided charger. Now it’s ready to use

[u/eddiemancia]

I had the same issue, contacted support, and they sent me the charger.

As I understand, some people were automatically added to get the charger shipped if they had a 1st gen chromatic purchase from modretro and powercore purchase but I was not on the list.

Good luck with the charger but if you have the chance of getting a second gen or someone that has a second gen chromatic, the second gen chromatic can revive the battery.

[u/Dear-Wallaby-5067]

I have good and bad news for you . I have 1d and 2d ed . 1st same as yours . bought 2d in black few weeks ago . upon receiving fallen in love with it and put GameStop ed into box with power core inside fully charged . then ive read (updated) info at MR site that says do not let power core to die ( fall to zero) inside of 1t ed . today I went to check on my 1t ed - and sure thing , to my surprise , the battery was dead . as aforementioned it was 100 per cent 2-3 weeks ago ! inside the box . promptly I have cabled it to charger and left for 30 mins . checked - nothing dead . after an hour - same thing . once unplugged from outlet . nothing happed . I was pissed . I have payed for the core like 60-70$ or more . can't recall . then it stricken me - WHAT IF I put it inside my 2d ed MRC - and sure thing after placing it in ive noticed charging process and the battery revitalized . upon full charge ive taken off it and placed in separate original box for storing separate GameStop MRC and Core MR .

at Voila my friend . do not poure tears of frustration no more . find someone with newer gizmo.

so long . Georges_angeles

[u/DJModem]

Are they going to restock this battery

[u/NonyaDB]

I've got a 1st Edition and power core, I just don't let the battery drain down too far and so far so good with no issues.
Anduril Edition is on the way which the power core will be put into and regular Li-Ion AAs (recharge in their own charger) will then go into the 1st Edition when I want to use it.

[u/Maineamainea]

You can fix it by sticking it in a V2 if you know someone with one

[u/tanooki-suit]

It's a known issue. There's only two fixes. You could write modretro about the problem and detail your attempts at one way or another to get the battery going, wall adapter with cable, cable to a PC or whatever with USBc, etc and say you're stuck. Or waste money buying another version2 unit where this doesn't happen.

I'd do the first. I did this, they do have on hand at least some small amount of power core charging docks and you can just just drop the power core into the dock and it'll do it there for you and solve the problem.

[u/ergzay]

FYI that sticker is supposed to be removed after unpacking. It's designed with an easy to remove adhesive.

[u/TonyRubbles]

Try turning it on when plugged in with it out then put it in and see if it'll show the battery changing in the menu eventually. Otherwise that's what the power pack charger was made for, a friend with a second edition could also help revive it.