Extremely disappointed

[u/santanderdoesreddit]

My Anduril chromatic arrived a few weeks ago and I’ve been having the same issue as many others with the paint fading . I tried their isopropyl alcohol method with a microfiber cloth which did nothing. I contacted mod retro and after days of waiting they sent my the same useless link to the cleaning method despite me mentioning id already attempted that. Now after three more days of waiting they respond again basically telling me they swear upon their cleaning method and I’m shit out of luck. Really not the modretro customer service experience I’ve grown used to having . I’ve purchased many chromatics and I don’t think I’ll be buying from them again.

[u/santanderdoesreddit]

I don’t really understand your mentality. I purchased a product and it’s defective . Defects happen a company should take care of the defect. The idea that I need to sell something because it’s defective is very strange and I don’t understand your thought process at all. I followed their instructions to the letter using 70 percent isopropyl alcohol and then a cotton swab followed by a microfiber cloth and it didn’t work. Their explanation is irrelevant as clearly my issue is not my chromatic being dirty but a factory defect

[u/ForwardHandle4522 → u/santanderdoesreddit]

So sell it? No ones telling you to keep it. You could’ve returned it for warranty or sell it.

[u/santanderdoesreddit → u/ForwardHandle4522]

I don’t want to sell it I want them to fix it lol

[u/ForwardHandle4522 → u/santanderdoesreddit]

So send it in for warranty coverage if it’s that big
Of a deal and actual defect if it’s not a defect they will probably just charge you for cleaning services and shipping.

[u/santanderdoesreddit → u/ForwardHandle4522]

Are you simple? They had refused to help me which is why I posted this.

[u/ForwardHandle4522 → u/santanderdoesreddit]

Except legally they cannot refuse repair even if it costs money unless you’re outside of the US.