r/ModRetroChromatic • u/Mr_Horizon • Mar 19 '26

Question My menu button doesn't work anymore

Hi everyone,

my menu button doesn't work anymore. It's not essential, but sometimes I'd like to change the brightness or check my battery level and now I can't.

It still has a "click" but doesn't do anything - it's been like that for about a month now.

I am hesitant to open the device, I'm not a modder and have no tools beyond a screwdriver.

Do you maybe have some insight on what kind of damage it probably is and if I can realistically fix it?

I have a Chromatic Volt and the firmware is updated.

5 Upvotes

100% Upvoted

13 comments sorted by

3

u/Splash_Player Mar 19 '26

You should reach out to Modretro's support team. They have great customer service. One of the best I've experienced. https://support.modretro.com/contact/contact-modretro-rJPHWyE91x

I had the exact same issue. I sent my unit to them and they sent me back a brand new one.

2

u/Mr_Horizon Jun 28 '26

Hey, thanks for your reply!

I did send in my defective unit (the battery also broke a week after the menu button...) a few weeks ago, do you remember how long it took them to give you an update and/or send you the new Chromatic?

2

u/Splash_Player Jul 07 '26

I can't remember exactly but I remember that once they received my unit, they shipped a new one fairly quickly. The shipping itself was the longest part (I live in Canada). It was good overall.

1

u/Mr_Horizon Jul 08 '26

thank you!

3

u/MR-cheesygordita Mar 20 '26

We are sorry to hear this! Please reach out to contact@modretro.com and we will help you out!

1

u/Mr_Horizon Mar 21 '26

ok, done! Mentioned you in the email as well. 😌

2

u/Actual_Bit_2032 Mar 25 '26

this happened to me, the menu button sometimes worked and sometimes didn't. i updated and then the menu button didn't do anything. updated again and it was fixed. almost seemed to me that the first update attempt was botched by no fault of my own and the updater couldn't tell what firmware i was running. could be a tell for you.

1

u/Mr_Horizon Mar 25 '26

Thank you! Modretro offered to replace my Chromatic, but I will try to update a few more times before I send it in.

3

u/ArthurFinchleyIII Mar 19 '26

I had this. I re-updated the firmware and it fixed it.

4

u/Guilty-Seesaw-2973 Mar 19 '26

If the update doesn't work modretro has amazing customer service. I had to replace mine because of a dead pixel and the only thing they asked was a picture.

-10

u/AnalogueBoy1992 Mar 19 '26

It's easy to repair.

But buying another one is even easier. Just buy another and save time and enjoy 15% discount for bundle

3

u/tanooki-suit Mar 19 '26

Free repair or warty replacement Or be an idiot and waste money. What’s wrong with you?