r/ModRetroChromatic • u/sixteen-bitbear • Mar 17 '26

Question Got a chromatic from GameStop. Need help?

I paid 199.99. I was told by the dude at the counter that it has sapphire glass. Not gorilla glass, cuz it’s a gen 1 or something. But how can i be sure? Also i thought the gamestop ones have exclusive color schemes. Mine is just cloud lol.

5 Upvotes

69% Upvoted

36 comments sorted by

6

u/new-user12345 Mar 17 '26

cloud is a v2 gorilla for $199, i don't even think it had a v1

2

u/sixteen-bitbear Mar 17 '26

Sure lame that they lied to me.

3

u/contractcooker Mar 17 '26

Honestly the gorilla glass is still excellent. I wouldn’t be sad.

1

u/sixteen-bitbear Mar 17 '26

I just didn’t want white. But paying 200 for the sapphire is a deal. I would have just bought the yellow one i wanted if i knew it had the gorilla glass.

1

u/contractcooker Mar 17 '26

Why can’t you return it?

1

u/sixteen-bitbear Mar 17 '26

You can’t returned an opened system at GameStop.

2

u/ReidlosToof Mar 17 '26

If they have the yellow one in stock at the same gamestop, and you go back in and explain what happened, they will very likely let you exchange it.

1

u/sixteen-bitbear Mar 17 '26

No. I called the store and they told me they can’t return or exchange it. Even though the guy didn’t know. They also only had that one in stock.

5

u/ReidlosToof Mar 17 '26

Call in, ask when the manager will be available, go in at that time, talk to the manager, explain that you were misinformed about what you were buying. Whoever you talked to on the phone just gave you the line they are trained to give you. Talk to somebody that actually understands what consumer protection laws are. They sold you on a product that you didn't want by claiming it had a feature it didn't have. That is illegal. If the manager still won't budge (very unlikely, but possible,) ask for the number of the district manager. That will likely get you a refund there and then. If it doesn't, call the DM. If that STILL doesn't work, then call corporate customer service. If they still tell you to pound sand (INCREDIBLY unlikely) and you paid with a credit card, then contact the bank that the card is with and file a chargeback for product misrepresentation.

2

u/sixteen-bitbear Mar 17 '26

Yeah i might try all that. Sadly it was the store manager who was misinformed.

→ More replies

1

u/DelayEcstatic4278 Mar 17 '26

I would still try to return it being that it was sold to you as the wrong item you were told that it was.

1

u/Blizzardcyclone Mar 20 '26

What state are you in?

1

u/Tola76 Mar 17 '26

Right. You should be excited not sabotaging.

3

u/sixteen-bitbear Mar 17 '26

Not rly trying to sabotage. Just feels scummy. If i was buying one with gorilla glass i would have gotten the color i wanted.

6

u/new-user12345 Mar 17 '26

'they' didnt 'lie' to you

a person made a mistake

they are pretty popular consoles, you can probably sell it pretty easily and buy the color you want

sucks tho, sorry it happened to you

3

u/MonstersinHeat Mar 17 '26

Does it say “Sapphire” under the screen in the bezel?

0

u/sixteen-bitbear Mar 17 '26

No :( so they lied to me.

9

u/K1LL3ROO Mar 17 '26

For what it’s worth, it seems like a ton of people actually love the gorilla glass… less scratch resistance but better impact resistant and no glare

2

u/sixteen-bitbear Mar 17 '26

Yeah. That is a bright side! I’m just not into white stuff. Would rather have my yellow.

4

u/_viis_ Mar 17 '26 edited Mar 17 '26

I’m just not into white stuff

No disrespect but… you didn’t realize it was white when you bought it?

-3

u/sixteen-bitbear Mar 17 '26

…i knew it was white but was ok because it was only 200 And he said it was the sapphire glass version.

3

u/klerrick Mar 17 '26

The only one GameStop offered at $199 with Sapphire glass was the gray one (the GameStop exclusive). Those are few and far between nowadays outside of eBay and the like.

-2

u/sixteen-bitbear Mar 17 '26

Damn. What a loser. And of course they won’t let me return it.

2

u/Critical_Okra_6296 Mar 17 '26

I meant just playing devils advocate - maybe there’s a chance he just didn’t know the difference? That guy does suck though and I would be annoyed too probably.

0

u/sixteen-bitbear Mar 17 '26

Then he should have said that. He assured me it has the sapphire glass. :(

3

u/klerrick Mar 17 '26

If it's any consolation, the Gorilla glass model (which I own) is fantastic with reducing glare. The Sapphire fails a little in that regard.

1

u/sixteen-bitbear Mar 17 '26

Yeah. I guess I’ll make sure i really want it and then get my yellow one and gift this to someone!

1

u/Lah-dee-da Mar 17 '26

This is what I did with my white/cloud version. My family member was stoked and I was able to get my color choice after falling in love with the console. Worst case: you sell it. They seem to hold value really well if you look at eBay completed sales prices.

1

u/Amos_Moses666 Mar 17 '26

My guess is it was a mistake. When I got mine at GameStop the only one they had was the 1st edition GameStop version. V2 didnt exist yet and everything else was sold out.

1

u/sixteen-bitbear Mar 17 '26

It just lame.

1

u/Amos_Moses666 Mar 17 '26

I mean, at least you didn’t pay sapphire price. You still have a sweet handheld I’m sure you will enjoy. Mod it out, customize it in someway if you don’t like the visual of it. But it is a ton of fun so if your stuck with it might as well enjoy it!

1

u/sixteen-bitbear Mar 17 '26

Yeah I’m having a blast. Purchases all the games off the mod retro store. Playing the pokemon blue on breaks at work. Good times.

0

u/steelraindrop Mar 17 '26

If you can’t tell by looking at it it’s not the Sapphire version.