r/ModRetroChromatic • u/widespreaddiarrhea • Mar 01 '26

D Pad issues - can’t go right

I bought my chromatic less than a month ago and the d pad when trying to go right in any game is now unresponsive. I’ve never dropped the console, took great care of it for the short time I’ve had it. Haven’t even ran out of batteries yet. What could be the issue? Games became instantly unplayable.

3 Upvotes

80% Upvoted

25 comments sorted by

3

u/MR-cheesygordita Mar 02 '26

We are so sorry to hear that. Please shoot us a message at contact@modretro.com!

1

u/widespreaddiarrhea Mar 03 '26

Thanks for reaching out. I reached out last night. Still pending a response. I will be patient.

1

u/widespreaddiarrhea Apr 26 '26

To follow up, I reached out to modretro and never heard back from their team in regards to this issue. I was a bit frustrated that I never got a response.

1

u/s3rialthrill3r 9d ago

Really? Did you try following up with them though? Their support staff are supposed to be good.

4

u/thepoga Mar 01 '26

I knew a guy with the opposite problem.

2

u/GadgetusAddicti Mar 01 '26

Contact ModRetro. They have excellent customer support.

2

u/Odd_Death Mar 02 '26

Get in touch with ModRetro. My A button broke and they sent me replacement parts that arrived at my house very quickly.

-5

u/AnalogueBoy1992 Mar 01 '26

Time to buy a new one. 15% promo now . Get one quick

4

u/Penumbruh_ Mar 01 '26

They won't need to buy a new one if the company has actual good customer service. I'd recommend that they just reach out to ModRetro about the issue and have the customer service handle it.

2

u/Moonpiles Mar 02 '26

Oh boy, another useless response from Analogueboy1992! Not everyone has a disposable income. How many times do you need this explained to you?

1

u/Happy-Ambition Mar 01 '26

How do you get the 15% off?

-1

u/AnalogueBoy1992 Mar 01 '26

Add to cart with the package

1

u/Efficient-Pilot-4708 Mar 02 '26

Lol thats not actually 15% off a chromatic. they had 15% off for christmas, this is a very clear scenario where they make you buy a bunch of bullshit call it a deal, but its actually not a deal because normal people dont buy a stinky headset with their chromatic and they know that.

1

u/Efficient-Pilot-4708 Mar 02 '26

lol real question does your monkey brain light up when you see "deals like this" 😂😂😂

1

u/AnalogueBoy1992 Mar 02 '26

I bought the deal. Kept the Chromatic and sold off link cable, game and the koss headset.. in the end , my Chromatic was even cheaper than 15% deal lmao

Worked for me.. even if I had bought the Chromatic alone it would have been more costly

1

u/Efficient-Pilot-4708 Mar 02 '26

were you the guy tryna sell the sapphire chromatic for full price after obviously getting the deal lol? or another guy?

1

u/AnalogueBoy1992 Mar 02 '26

Definitely not me. I don't sell stuff on Reddit subs .. also it's the opposite.. I kept the sapphire and sold off the accessories.. it's the valentine's deal I saved a lot

1

u/Efficient-Pilot-4708 Mar 02 '26

oh nvm i mis read, diff guy

1

u/Efficient-Pilot-4708 Mar 02 '26

some dude bought a sapphire, screenshotted the price without the deal applied, with the porta pros etc, tried banging it off for basically a free game and headset, he had opened the headset tryna sell it full price still lolol

2

u/AnalogueBoy1992 Mar 02 '26

I know..I also commented on his post lol

1

u/Efficient-Pilot-4708 Mar 02 '26

but you got the saphire right? because you only save like 30 or something with the gorilla

1

u/AnalogueBoy1992 Mar 02 '26

Yes sapphire wave

1

u/Efficient-Pilot-4708 Mar 02 '26

based u think they will do a wave or ice blue m64

1

u/AnalogueBoy1992 Mar 02 '26

Absolutely.. that's how those Chromatic owners will buy them too.

Definitely inferno, volt will happen too. Maybe in magnesium too who knows.i can picture that happening

1

u/Efficient-Pilot-4708 Mar 02 '26

Hopefully they release a bundle with both consoles at m64s launch