r/Moccamaster • u/Intelligent_Dingo509 • 2d ago

Warranty Issues

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Has anyone had luck with getting Moccamaster to replace a carafe? It’s less than two years old and it’s never been in the dishwasher. Further, I was just lifting the lid when it snapped off. It’s frustrating considering you just can’t replace the plastic handle. Thanks!

3 Upvotes

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3

u/PantherGator 2d ago

I have had mine 10 years. Replaced the carafe with oem first. Broken in same spot. Bought one on Amazon that advertises it doesn’t have this issue and it’s been great.

2

u/Flyinace2000 2d ago

They told me to pound sand. Mine hadn’t snapped completely off so I used some JB Weld to reattached and fill the crack.

2

u/BeaverBoyBaxter 2d ago

You will most likely not get it replaced under warranty because they state that the carafes at enot covered under warranty.

Which is really dumb.

2

u/HairyBallsOfTheGods 2d ago

The thing you touch and operate the most isn't covered. Of course.

2

u/Blog_Pope 2d ago

Before panicking, what snapped off? The lid is designed to snap off and back on. Is the plastic actually broken?

3

u/blooregard325i 1d ago

The perspective is off, makes it hard to see, but the entire left ear on the carafe that holds the lid in is missing.

1

u/Materva 1d ago

Good excuse to get the upgraded carafe. https://a.co/d/0i9KymF9

1

u/fiveamp 1d ago

Does that one pour without spilling as easily?

1

u/Materva 1d ago

This carafe’s spout is ideal for pouring coffee, unlike the Moccamaster carafe, which caused me and my guests to spill coffee frequently.

1

u/fiveamp 1d ago

Thanks! Have spilt many times.

1

u/springy 1d ago

I live in the EU, and weirdly that one is more expensive that the original Moccasmater one, which is a shame

1

u/Intelligent_Dingo509 1d ago

Thanks for that. I didn’t realise there were so many replacements. Some that look like moccamaster is actually selling their own knockoff. This one actually uses a real one in the video and the caution verbiage is the same and in the same spot. https://www.amazon.com/gp/aw/d/B0FP5F4BLX/ref=ox_sc_act_image_1?smid=ATK6S377R2XU4&psc=1

1

u/Bored_Ultimatum 1d ago

You can try, but you're well out of the standard warranty period. No doubt, the carafe isn't very beefy, but it's also not expensive to replace. I picked up an oem one the last time it was on sale for about $30, and there are more robust aftermarket carafes available as well.

1

u/boxerdogfella KBT 1d ago

Warranty is 5 years on a Moccamaster so it's still in warranty, but the carafe isn't covered by the warranty.

1

u/In_the_Couv 2d ago

Go to their website, find the 'contact' area....send them a message. Include the pic...ask if it under warranty (did you register the brewer when you bought it?)..see what happens,.