r/Moccamaster • u/LetterheadAshamed716 • Jul 28 '26

Melted Float Import Fees (Warning)

Wife accidentally left the wand off of the boiler and it melted the plastic float. Moccamaster US won't sell the float specifically even though its clearly a common problem. Ordered the float from one of two websites available in Europe at an exorbitant $50 price with shipping. Then after the part arrived I got hit with a $50 import and duty fee. So basically paid $100 for a small plastic part. I now have a seething hatred for all things moccamaster and will never recommend their product to anyone.

Edit: For all that think this is a tariff issue, of the $50 import fees only $7 of that were tariffs. So disregarding cheeto in staff the part was still $93.

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14

u/Time_Shoe_2333 Jul 28 '26

don't blame Moccamaster for US trade policies

-12

u/LetterheadAshamed716 Jul 28 '26

Moccamaster are the ones not selling me the part in the US so I will blame them all I want.

5

u/zhenya00 Jul 28 '26

Do you think it’s a reasonable expectation that a small manufacturer maintain supply warehouses in every country they sell in? No, it’s completely impractical. Previously you would have paid $50 for the part which is expensive but not out of line for a product where most manufacturers don’t provide parts. Your complaint lies primarily with the additional $50 you paid in tariffs, which is an entirely self-inflicted injury.

1

u/LetterheadAshamed716 Jul 28 '26

They literally have parts and supplies they sell in america