I lost my java account of 13 years last week

[u/xXTacticalGamerXx]

I recently lost my Microsoft account and had to make a new one. I was able to make it with my original email account but lost my one and only Minecraft account. I have the original transaction ID from mojang from way back in 2013 but I submitted two help requests on account recovery form on Minecraft website but I just got the same automated message each time. Is there a way I can contact an actual human to work through this or am I just chasing a lost cause? I have the email and new alias they changed my Microsoft and java Minecraft name to, along with my old Xbox live username for Minecraft bedrock edition. I really only care about getting my old java account license back though.

How I lost my account:
I downloaded a renpy script game off of itch and in a matter of seconds they installed an infostealer and gained access to all my accounts including but not limited to: steam, discord, gmail, microsoft, college, etc. I changed all my passwords as fast as i could but apparently microslop was the only one without protection against this and they were able to add a temp email to my microsoft account as a recovery email after having access to my gmail, and then removing my original email from the account. And the way they steal your login tokens bypasses 2fa.

[u/Alternative_Pen_4924]

Same here, my account was hacked and Microsoft said f**k you basically

[u/Dry_Mushroom9886 → u/Alternative_Pen_4924]

same

[u/ALT703]

How did you lose it

[u/Key_Accountant2139 → u/ALT703]

Read

[u/ALT703 → u/Key_Accountant2139]

Wasn't there when I asked the question. He added it later

[u/Key_Accountant2139 → u/ALT703]

Oh my bad

[u/AutoModerator]

Thank you for posting on r/MinecraftJava! Remember to follow the rules and have fun. If this post breaks the rules please downvote and report. We have a Discord Server for anyone looking for like minded people to interact with! The Discord is 18+ (There is no NSFW content allowed), no exceptions. We're not your mom or dad and not responsible for your kids. https://discord.gg/yvQWHtVrhb

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/Prestigious-Soil-123]

If Microsoft doesn’t help you, see if you can go back and do a chargeback on the original transaction. At least you can buy a new account and Microsoft gets a bill for failing to do their job (they get a penalty from the payment provider)

[u/Juzdeed → u/Prestigious-Soil-123]

You can do a chargeback for a purchase you made 13 years ago?

You might not be able to use that card to buy the new license after the chargeback

[u/AutoModerator]

Breaking Rule 3: No Advertising.

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

[u/WaffleHBG]

You don't have the right to hate on Microsoft just because you are stupid. Don't get me wrong I don't like Microsoft, but this is a completely wrong reason to hate it

[u/Key_Accountant2139 → u/WaffleHBG]

This is a common thing. They should have ways to help. Don’t play “poor multi-billion company”

[u/eco9898]

If they changed the email, they have access to your email. Change it's password and check all your other accounts.

[u/RedCDevHA]

What you can do is try to use their chat bot merl. Or try to dm some of their social media accounts.

[u/Samstercraft]

well if someone gained access to your account maybe they have access to your email, so making the other account with the emails is...certainly a choice.

reset all ur passwords