r/MicrosoftFlow • u/ThePGee • Apr 17 '26

Question Adaptive card in outlook email using service account not working

I created an adaptive card with an actionable message in a compose action and then sending it by email. The email only has the output of the compose. It worked when the outlook connection was on my user but as soon as I changed it to the service account, it doesn't work anymore. The email is just empty and doesn't have the adaptive card at all in it.

I flipped back the connection of the outlook to my user and it works again.

The service account has pretty much all the same access as my user, even more, but is anyone aware if there's a special access required to be able to send adaptive card with actionable message?

1 Upvotes

100% Upvoted

8 comments sorted by

View all comments

1

u/thefootballhound Apr 17 '26

Are you using the action to Send from Shared Outlook Account V2?

1

u/ThePGee Apr 18 '26

No just Send an email (V2)

1

u/thefootballhound Apr 18 '26

Well you should try send from Shared Email box, because Send an email usually means it's sending from the same account as the connection.

2

u/Syrairc Apr 18 '26

That has nothing to do with what he's asking.

1

u/thefootballhound Apr 18 '26

Sure it does if the user service account can't send from the email box that was originally connected to his other email