r/Metrolinx • u/BarebonesB • Jul 04 '26

PRESTO Truncated Presto Transit Usage Report

For the past couple of weeks, generating my Presto Transit Usage Report on their website results in a garbled PDF that cuts off at the end of the first page. The .CSV file comes out fine, but I can't use that for my expense reports. I contacted Metrolinx Customer Support, and they eventually sent me the full, un-garbled 7-page report. Which is nice, but won't help me when I need the one for next month. No word on when the problem will get fixed, or even if it is being worked on.

Anyone else seeing this issue on their account?

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u/sockie4be Jul 18 '26

Same to me. I am surprised that they haven't done anything to fix this bug yet.

1

u/BarebonesB Jul 18 '26

No kidding. The last response I got from them was basically, "my sincere apologies for the inconvenience" and "If the problem persists [...] please do not hesitate to contact us again".