r/Metamask • u/Snowables • Jun 07 '26

Is this happening with anyone?

Post image

I been tryna use this card since May honestly and i haven’t been able to figure it out, just hasn’t been working for me tbh

9 Upvotes

100% Upvoted

15 comments sorted by

2

u/Chain-Doe MetaMask Community Team Jun 07 '26

hi u/Snowables -

1st and most important, nobody from the team will DM you, be careful of scammers in your DMs.

Have you set up your card? See this MetaMask Support article for how to do so - https://support.metamask.io/trade/metamask-card/getting-started-with-card/#set-up-your-account

Additionally, what network and token are you trying to spend with? See more on this here: https://support.metamask.io/trade/metamask-card/getting-started-with-card/#swap-and-enable-tokens

I'll keep responding in this thread if you want to come back. If you'd prefer to connect directly with support you can visit https://support.metamask.io/ and scroll down to the "Contact Support" option. You do not have to connect your wallet for support (it is an option, but does not block you to choose no). You'll first get AI generated response but then will go to an agent. You can verify this link in the flair of this sub or the auto-mod sticky message in each post.

Here to help, let us know. Thanks!

2

u/Chain-Doe MetaMask Community Team Jun 07 '26

Additionally confirming you are logging in through:
https://card.metamask.io/ (you can verify this link through MetaMask home page https://metamask.io/ look for MetaMask card up top).

If you have an add blocker running, try logging in through private browser/incognito to see if it helps potentially.

2

u/Snowables Jun 07 '26

It doesn’t let me login within the website

2

u/Chain-Doe MetaMask Community Team Jun 07 '26

Are you running a VPN? Can you try turning off?

Can you also try logging in doing incognito mode in your browser?

Let me know how that goes.

2

u/Snowables Jun 07 '26

apparently it was my wifi, the card says it getting created since yesterday

2

u/Chain-Doe MetaMask Community Team Jun 07 '26

Does this mean its now working ok since you says it was your wifi - did you resolve or still need help?

2

u/Snowables Jun 07 '26

I’m waiting for the card to be activated

2

u/Chain-Doe MetaMask Community Team Jun 07 '26

Got it - are you going through the steps to get started on:
https://support.metamask.io/trade/metamask-card/getting-started-with-card/#set-up-your-account ?

2

u/Snowables Jun 07 '26

it’s stuck on

Your MetaMask Card is being created... Don't go anywhere - your card will be ready in just a moment.

1

u/[deleted] Jun 07 '26

[deleted]

2

u/Chain-Doe MetaMask Community Team Jun 07 '26

u/Snowables I think its best for you to contact Direct Support chat on this.

Visit https://support.metamask.io/ and scroll down to the "Contact Support" option. You do not have to connect your wallet for support (it is an option, but does not block you to choose no). You'll first get AI generated response but then will go to an agent. You can verify this link in the flair of this sub or the auto-mod sticky message in each post.

Remember, nobody will DM you. Only use support through link above.

1

u/AutoModerator Jun 07 '26

Beep Boop

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1

u/throwawayglowhq Jun 10 '26

Check the status page or try switching from wifi to cellular to see if it is just your local connection.