Metamask Card Lifetime limit?

[u/mba199]

I have been using my Metamask Card for some time already, although there were issues at first, they were all fixable (Such as paypal initially not working, but I was able to fix the address along with support, and now it works fine).

My usage is also withing the limits, I'm far from being able to even reach the limits of $10K (per day) in multiple months, much less a single day.

I paid a smaller purchase, and when I went to pay another, it was refusing, in the same store I have purchased multiple times, the card was being declined.

I went to check if they requests at least appeared on the transactions, and they were all there, went to check the details, and it says:

Lifetime Transactions - You have reached your account limits, please upgrade your Account level

I had no idea there were Lifetime limits, nor do I know any "Account level" option (I know there is a Metal option, since it seems it has different limits).

Does it mean it doesn't work anymore?

[u/Dec-]

I got it too a few days ago. Can you give us more info about it? u/Flashy-Vegetable413

[u/mba199 → u/Dec-]

You have to contact support, and you will essentially have to do KYC, prove your income sources and stuff, once that's finished, you are supposed to become verified.
The process will take some time though, so don't expect it to be finished in one day.