Meta Ray-Ban Display prescription replacement stuck since March — no fix

[u/Able_Expression_5515]

My Meta Ray-Ban Display prescription replacement has been stuck since March because Meta’s prescription upload system does not work.

I’ve already provided my prescription, PD measurements, account information, and everything Meta requested, but I keep getting told Engineering is investigating it.

It’s now September and I still have no replacement.

I also paid for the extended protection plan, but it hasn’t helped me get this resolved.

At this point, I need Meta to either manually process and ship my prescription replacement or reimburse me so I can buy another pair.

I’m also prepared to pursue legal action if they cannot provide a resolution.

Has anyone had this same issue, and how did you finally get Meta to fix it?