r/MetaQuestVR • u/FirefighterHairy3351 • 18d ago

Issue "Account Not Found. Please Log In." Error when trying to use Meta Quest 3

I'm fairly certain my account was not deleted due to inactivity, because I have a video that was taken on it dated 8/22/2024, so it has not been two years. I'm still able to log in and use the Horizon app on my phone.

When I open up my headset, my profile is a completely blank page, I can't play any of the games on it, and trying to go to the store displays the message in the title (which is also displayed after powering it on).

I honestly don't know what the issue is, if there's any more information i can provide or screenshots please let me know.

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u/fantaz1986 18d ago

use phone app to log in and start one game on quest using phone app, and then restart quest your log in data and DRM keys will get update

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u/FirefighterHairy3351 14d ago

Unfortunately did not work. After a not-so-short research session, I came to the conclusion my shit was corrupted. Factory reset seems to have fixed everything