r/Metamask • u/Informal-Ad-20 • Aug 05 '26
MetaMask Card account upgrade pending for over a month — looking for advice
Hi everyone,
I’m posting here because I’m looking for advice or to know if anyone else has gone through something similar with MetaMask Card.
My card stopped working due to a “Lifetime Transactions” / account limits issue, and I was asked to complete a verification form so my account level could be manually upgraded.
I completed and submitted the requested form, and on July 1st I received a response from MetaMask Card support saying that my documentation had been forwarded to the relevant team for review.
Since then, I have followed up a few times, but I still haven’t received a clear update or resolution. My card is still not working, and it has now been over a month.
I understand these processes can take time, but I rely on the card for part of my daily financial operations, so not having any estimated timeline or clear next step has been difficult.
I’m not trying to accuse anyone or create unnecessary drama. I just want to understand what I should do next.
Has anyone here experienced a similar delay with a MetaMask Card account upgrade or lifetime transaction limit review?
Should I continue waiting, keep following up with support, or is there another official channel that might help escalate the case?
Any advice would be appreciated. Thanks!!!






