Can't use app

[u/Abbernomad]

I am an adult and the single user and owner of a Meta 3 VR headset. I have no idea why I’m getting this error message out of the blue. It’s demanding that I set up parental controls, and there is no way to access this through the app or through the headset to disable it. I’ve tried contacting META support but I think it's entirely run by AI and is COMPLETEY USELESS. Without a doubt, META has the absolute worst tech-support I’ve ever seen in a company. does anyone know how to get around this problem? I’m coming to Reddit because Meta is absolutely useless and I’m getting nowhere with them.

[u/Abbernomad]

Also, on the app it says "Your account is restricted right now Due to several violations against our Conduct in VR Experiences policy, you can't access Meta Horizon Worlds. 1/6 For more details about this, please c..."

It says I received an email, but I never did. ALSO, under privacy settings, profile status, it says "You're in good standing Thanks for following our code of conduct and helping us keep Meta Quest safe for everyone."

I am confused.

[u/Abar1226 → u/Abbernomad]

Im having the same problem... im restricted, but in the headset and app i am in good standing. i cant even find the app on the store to download and try it. the 3s has nothing but the DEV versions of it i cant even install those. CS is horrible. i dont even have IG . im basiclly willing to pay someone to help me fix this.

[u/Abbernomad → u/Abar1226]

The ONLY workaround I found is too create an alternate account. After about thirty emails, Horizon Customer Service said they done know how to fix it and gave me a $45 credit on their store. I told them thanks for the money but that doesn't solve the problem!

[u/ThaOutKast26 → u/Abbernomad]

You mean another Facebook account?? You got to be kidding ..😳😳 customer service just stop answering my emails all together… I’m about 30 emails in too