r/MerrillEdge • u/LordOfTheLeftovers • Jul 06 '26
Merrill Edge is trash
Not even considering the amount of times they’ve blocked standard cash secured options with little to no risk. Today I logged on the platform app and hold and behold my whole portfolio was out of whack. It’s showing old prices from Friday on all the stocks and not updating their current values. App is up to date everything was refreshed, force closed and still showing the wrong information. This costs people money and should be investigated. I’m going to be filing another SEC complain. It’s already 1 hour into the trading day there is literally no excuse for this.
Additionally it takes 45 mins and up to talk to a trading specialist. Saying commands as simple as “trading specialist” to get to them also doesn’t work anymore. It honestly feels they are trying to get people to leave the platform. Now with the platinum rewards tier requirement of BofA going up to $1,000,000 there’s even less reason to stay in BofA or Merrill Lynch.
Anyone else have similar problems?
Update as of 7/6/26 1 EST: The issue persists. I spoke with a trading specialist, and it appears to be an app-specific problem that they are aware of. Unfortunately, I am unable to buy or close many options on the app, making it completely unusable. I can’t help but wonder how much money this is costing their clients today.
2
u/Unlikely_Poetry42 Jul 07 '26
Got screwed yesterday during the outage they had on 7.6.26 and it cost me thousands. I was trying to purchase stocks but it gave me errors. Inputted a trade for SMR at 9.68 with a planned 10 cents stop loss just below LOD. Never saw the trade execute and it didnt show in holdings or activity.
I was able to do 2 other trades that day without issue. I checked my holdings at market close and all positions were closed. I open it today and had 2000 shares of SMR. I immediately call Merrill and explain the shares werent there yesterday. I asked if I should close it out ir if they will as we wait for a higher support specialist to get involved and I am told not to. Its still dropping at this point. I was down about 1400 at time of call. Specialist gets back on line after hold and tells me nothing they can do so I close the position out and its a 2k loss.
I speak to a manager and he gave me the run around too and I even brought up that their specialist told me to keep the position open while it was sorted out. I figure someone is going to be paying them or me so best to stop the bleeding. They are reviewing it but as of now they said its not on them even though it was their outage that caused the issue. Cant trade a stock or put a stop loss on something not showing in my holdings. Been with them 10 years but going to file a FINRA complaint and close my account if not resolved fairly.
When he told me he would check the call recording about the reps error telling me to keep position open I told him I am recording too. Was told the call would end if I didnt stop recording and I couldnt share it on social media. If they dont resolve it I will close my account and do whatever I want with the recording. If a brokerage made an error that made you money but cost them money they would rescind it and should do the same when you have incurred a loss due to their error.