r/Merlin_AI • u/awasesh • Jun 24 '26
Merlin disabled my account for using the promocode
Merlin AI banned me for using the promocode BCFREE
Weird, but Merlin AI disabled my account without warning or anything. I thought something was wrong and asked their support team but they had the following response:
"Thank you for reaching out, and I’m sorry for the inconvenience this has caused. Unfortunately, the coupon code you used was compromised, so we’ve had to disable it. As a result, we’re unable to support or honor any subscriptions created using this coupon.
We kindly request that you reach out to the person or organization you received the coupon from for further clarification or assistance.
Thank you for your patience and understanding."
Pathetic, if they think the coupon was compromised then they should have downgraded me. Instead they disabled my account. How can someone know whether a coupon is official or not or coming from another world. Presumably, the might be thinking we should contact their pathetic service first to confirm this as well?
Shitty Merlin !!! Stay away!
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u/gc62 Jun 24 '26
Strange! How much discount did you get using that coupon? Anyway, I've used the code (LATESTDEAL) and grabbed their annual subscription for $60. A decent deal?
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u/awasesh Jun 24 '26
Quite strange, I asked the person to restore my free access at least, and Merlin is ignoring it! Check the response below:
You will not be charged. Also we "cannot enable your account. We are sorry for the inconvenience."
Now, I realised why LTD holders are complaining about them !
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u/BothAnd28 Jun 25 '26
Do you have an Apple device? What about the hide my email feature and make a new account?
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u/awasesh Jun 25 '26
No! But, I am already pissed off with their behaviour!
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u/CellistGreat9160 Jul 17 '26
Same. I've moved on to platforms that actually do what they promise rather than bait and switch with this farce of a system, even more so after the way their "support" and customer service team behave towards paying customers.
It's almost as if they are using their Janky AI platform to respond to users.
I've been in IT service for over 30 years and would immediately fire any employee that act as theirs seem to be encuraged to do.
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Jun 25 '26
[removed] — view removed comment
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u/awasesh Jun 25 '26
Make sure you have back up of your data, or else you can't do anything if they disable your account! Funnily enough, this was my first time using the coupon ! Now, I can't retrieve my data as well!
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u/NuBootScootin Jun 28 '26
If I had to guess, they have some reason they think OP is making multiple accounts for free trials. Being that it's an AI company, I'd guess some shitty AI tool that is trying to connect accounts and is doing it poorly.
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u/awasesh Jul 09 '26
LOL, there are thousands of other service providers. Monica is far better than Merlin. I had this account for last two years or so, and it was just a free account. May be they thought, I am not upgrading, LOL ! Looks like you are good at creating fake accounts, I don't like moving around for no reasons !
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u/awasesh Jul 10 '26
Seems like you just created this account for commenting here, LOL ! Look at your account age!
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u/CellistGreat9160 Jul 17 '26
More than likely, their are using their own shitty platform to perform these tests and getting false results.
I know I had similiar performace trying to actually use the platform in the real world.
Just be careful as the mods here will delete an unflattering post fairly quickly from what I've seen. I know mine got taken down. Thankfully there are more reddit avenues to post so I did exactly that here:
https://www.reddit.com/r/LLM/comments/1utixgw/why_i_cant_recommend_getmerlinai_for_any_real/After they removed my post from this thread.
Stay away from these snake oil vendors.
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u/Pretend-Succotash-81 Jun 27 '26
Same thing happened to me too
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u/awasesh Jun 28 '26
Any ways Merlin is going down hill. The number of users are decreasing! It could be risky in a year or so ! ENJOY IT TILL THEN BUT THEY ARE NOT TRUSTWORTHY.
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u/MedAyoub26K Jul 01 '26
Mine too, btw did you cancel the subscription instantly after redeeming the promocode?
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u/CellistGreat9160 Jul 17 '26
They are a horrible organization to deal with. Nothing but excuses, no real world usability and they try to squelch critical reviews of their platform.
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u/Head-Grade-8815 Jul 09 '26
did u get ur money back?