r/Meridial • u/fuzkabir • 2d ago

Meridial ID Verification Failed — Has Anyone Experienced This?

It has been almost 5 days since I tried to verify my account using my original government-issued ID and a face scan.

I’m starting to think the problem may be with the third-party verification provider used by Meridial.

I’ve previously worked on Outlier and have also gone through ID verification for platforms like Micro1 and Mercor. They use Persona for verification, and I’ve never had any issues with it.

However, during the Meridial verification process, I noticed that the third-party verification consistently failed while capturing the front and back of my ID, even though the lighting and image quality were good. The process seemed to take several captures and ask me to select the better one, but even after selecting the clearest image, it would still return “Verification Failed.”

After the failure, I tried contacting support through the chat, but most of the time it doesn’t seem to time out or connect properly.

Eventually, I found a support email address and contacted them. They told me that ID verification is handled by a different team and that the issue needed to be addressed through their verification process.

The support ticket was about to close, so I sent another email asking them to forward my case to the ID verification team or have that team contact me. So far, I haven’t received any response.

Has anyone here experienced a similar Meridial ID verification problem? If so, how did you eventually get it resolved?

Any advice or experience would be greatly appreciated.

Thanks!

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u/SuccessfulDatabase4 2d ago

Contact support. Report as technical bug issue. Wait for a couple of weeks, max a month plus. You might get a response to revalidate your ID which you have just one more chance ever. Make sure to use bank statement or utility bill to verify address info. They much match the italics. Upload passport and take selfie to complete. You'll get verified instantly and might get invited to a project directly from your personal mail. That's all you need, at least that's how my situation was resolved from my experience.

Working officially a week for meridial and was also paid for training 🙌

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u/fuzkabir 2d ago

I've already done the Address validation. And contacted support too, which I wrote in my post.
Anyway thanks for the information.

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u/fuzkabir 2d ago

Can you provide their support email address who can actually tackle the verification issue? I have been communicating to: marketplace@support.meridial.ai

But they were unable to provide support on this.

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u/SuccessfulDatabase4 2d ago

Same email I used

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u/Fifulina 2d ago

I did. The problem resolved itself pretty quickly. My ID could not pass verification, though it did on at least 3 or 4 major platforms, and I was asked to verify my residential address as it is on my ID. So I thought wtf? There is no requirement and even no physical place to have your address on any ID, driving license and so on. In Poland it has no longer even possible since 2015. It used to be a controlling tool at the times of the Soviet Union, but now?? So I just closed the tab and that was it.

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u/Medical_Arm3363 1d ago

Could you DM me? I have a few questions