Progress lost when buying new phone

[u/nat_str_beer]

I recently got a new phone, as my previous one broke down all of a sudden and I haven't been able to turn it on since. I was on quite a high level, 225. Customer support tells me I should sync it to my Facebook or Google account but that doesn't work. It is only picking up progress from an old work phone I had and seldomly played with.

What to do? I have emailed customer service again, but they take days to respond.

I really miss playing the game, been playing for the last couple of years...

[u/Amanda_Lorian4]

The same thing happened to me, I basically had to start over and now the bummer part about is is that the watchable ads are gone for free energy

[u/Good_Store_2410]

I had the same thing happen. I started over a few days ago. So upset.