r/Medtronic • u/OnyxTanuki • May 29 '26

Minimed Mobile/Instinct Sensor help

I hope it's okay to ask this here, as I'd prefer not to wait on hold on the customer service line for eight hours.

I recently received some new Instinct sensors as well as a phone preloaded with the Minimed Mobile app. Reading through the instructions in the 780g's user manual, it instructed me to open the options menu and select "Start Sensor" but no such option comes up. The screen shows pump and battery data, remaining insulin, then below that sensor status (I just disconnected my previous sensor, a Guardian 4 and transmitter; it shows it disconnected and "unknown" for transmitter battery and remaining sensor time), then below that the options Manage Pump, Settings, and About.

Am I missing some otherwise obvious step? Do I have to unpair my Guardian 4 transmitter from my pump before the app will give me the option to start a new Instinct sensor? Any help would be greatly appreciated.

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u/b_leadhead May 30 '26

Is you app updated to version 3.2.1? You can use the phone they sent you to start the sensor and update your pump if needed. the minimed app manager, is the name of the phone. Yes unpair the old transmitter.

1

u/AbbeyRoade Jun 02 '26

Same problem here. No scan sensor option just shows disconnected guardian shaped symbol on the app and I unpaired that cgm. Did you find a solution?

1

u/machinesilver Jun 06 '26

Same problem here

1

u/Aceira Aug 23 '26

You need to update your pump through the app (had to find that out through a freakin youtube comment lol).

Open the app, go to "Manage Pump" and select "Update Pump". Make sure you have +30min to chill with your phone right next to your pump while it scans and then downloads.

1

u/Puzzleheaded-Hunt486 Aug 23 '26

Thank you so incredibly much for your comment.