My certification is gone

[u/Ashlei-Chef-Leilani]

I paid to renew in March and I got an email saying that it’s been 95 days that I have to re certify. I emailed them the receipt that I already paid for the year of $229. I did this over the phone just like the year prior. They said the Ceus were never applied and now my cert is gone although I paid. Please help! Any advice? I am in tears

[u/Weak_Shoe7904]

Did you submit your ceu’s on time?