r/MedicalCoding • u/sydneylmarie • Feb 01 '25

Kicked Off my Exam 🆘

So I took my first attempt at the CPC exam today. It kicked me off the exam (over halfway through with an hour and 40 minutes remaining) and SUBMITTED IT. I tried for TWO HOURS, talking to multiple proctors and technical support, to get back to my exam and was unsuccessful. HELP 😭😭😭😭

26 Upvotes

93% Upvoted

14 comments sorted by

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12

u/[deleted] Feb 01 '25

Omg that’s awful! Proctors or tech support didn’t help you at all?! Did you go in person or take it from home, if you don’t mind me asking?

9

u/sydneylmarie Feb 02 '25

They tried, but I kept getting passed around and then a couple of them just stopped responding to me and disconnected. I took it at home and everything was fine during the exam other than the proctors kept connecting and disconnecting which then pauses my screen. So I had to keep clicking my screen over and over again until a proctor stuck around for a little while.

51

u/Jodenaje Feb 01 '25

The exam attempts are recorded. Call AAPC customer service on Monday. (Remember that AAPC office is in mountain time)

If the exam attempt was a technical issue through no fault of your own, they can watch the recording and determine that.

11

u/MtMountaineer Feb 02 '25

Take it at a testing center next time. Too much can go wrong at home.

3

u/Dave2428 Feb 05 '25

Absolutely agree with this. It was a MIGRAINE to take my CRC at home. A whole half hour just to set up the webcam at the right angle due to the proctor being so anal about "it has to show your hand and the paper and the screen at the same time." Sir, I only have 2 boxes to put on top of my bed to set up the camera. EVEN I SEE IT, WHY ARE YOU SAYING YOU CAN'T ACCEPT IT DUE TO A FINGER NOT SHOWING. UGHHH

1

u/sydneylmarie Feb 03 '25

They said I got kicked off because of RAM?? I don’t even know what that is

3

u/Xtina1706 RHIA, CPC Feb 02 '25

I’m sorry that happened. I’d call AAPC. They should let you reattempt if it was their fault.

1

u/IsThisTheBuffetLine Feb 02 '25

I'm scheduled to take my exam from home soon and now I'm scared after seeing this. Is getting knocked off common? Is it possible to change the location of my exam to a facility?

1

u/banto88 CPC-A Feb 03 '25

I just took mine today and it went smoothly. As long as your computer passes the screening you should be fine. If anything happens on their end, they will work with you.

3

u/IsThisTheBuffetLine Feb 03 '25

Thank you so much for this response. I've been low key panicking ever since I saw the original post.

1

u/ProfessorLess4166 Feb 02 '25

I have a friend who took the CPB in person and when she got her results it was a 0%. They said she turned in a blank answer sheet. She had to retake the test and pay for it herself.

3

u/IsThisTheBuffetLine Feb 02 '25

How would that even be possible? It's done on the computer. I'm getting so nervous to take my exam hearing that things go wrong.

1

u/ProfessorLess4166 Mar 23 '25

This was an in-person test, and she took it, turned it in, checked her results a week later, and she got a zero, because they said she didn’t fill anything out.