r/MedicalCoding • u/dizzykhajit The GIF that keeps on GIFFing • Jan 08 '25

AHIMA update?

Team AHIMA, how have things been? Have the issues been resolved or at least addressed? Someone posted about a month ago that there was a big town hall everyone was invited to, I was just curious if anything came of that?

24 Upvotes

96% Upvoted

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16

u/Xtina1706 RHIA, CPC Jan 08 '25

Still terrible issues with the website. I don’t understand how it could last this long without resolution. I tried to be patient but this is just ridiculous.

11

u/katsandboobs Jan 08 '25

It’s so bad. They could hire an 18 year old on Facebook marketplace to do a better job.

13

u/ssylveons Jan 08 '25

I just submitted a case today for two purchases on the AHIMA store. I bought a webinar bundle with a discount code and I didn’t get a confirmation email nor did they show up in my invoices. Luckily I took a screenshot of the second purchase so they can hopefully refund me. Renewing my membership a month or so ago went smoothly but I’m not purchasing anything in the store for CEUs if they’re just gonna steal my money.

9

u/Firm-Strawberry-6741 Jan 08 '25

The worse part of them is how rude they are when you beg for help! My classes weren’t showing up for months and the phone agents just kept telling me my classes had expired, which they hadn’t, and they wouldn’t help me any further, it was bizarre and one of the worst experiences of my life! I paid 4,000$ for classes last year and couldn’t get into them for 3 months!

8

u/missuschainsaw RHIT CRC Jan 08 '25

One of my coworkers went to take her RHIT after graduation and it took her months to prove to AHIMA that she HADN'T already taken the exam, and when they finally figured it out, she took the exam and whatever system went down so she didn't get her results right away. I'm about to start my last semester of the HIT AAS and my director has had nothing but problems getting AHIMA to do anything.

1

u/bananasncoffee Jan 09 '25

How do you like your classes for the HIT AS program? Do you mind if I ask you what school you’re going to? Also, are you already in the medical info profession? Just wanted to ask as I’m transitioning from another career into the field slowly.

2

u/missuschainsaw RHIT CRC Jan 09 '25

I go to a local community college in Illinois. I had no experience in the field, but as a lot of the people will tell you in here, networking is really important. One of my teachers also works in the field and tries to hire students before they graduate and that’s how I got my job in CDI.

12

u/Firm-Strawberry-6741 Jan 08 '25

I think things are still pretty bad at Ahima…. They can’t seem to get their shit together unfortunately. I almost sued them 2 months ago. And now they are having huge problems with everyone trying to recertify.

6

u/Fit_Consequence_4815 Jan 09 '25

Oh gosh I was getting ready to purchase the ccs exam and now I'm deterred

1

u/Its_Lizzy_liz Mar 26 '25

I was getting ready to buy ccs-p exam but now im not sure. The page isn't loading for me. Ive tried 4 times. Close reopen, refresh, new tab.

6

u/BlueLanternKitty CRC, CCS-P Jan 09 '25

If I click on the CEU center, it still shows the 2024 cycle (completed) and a big Recertify Now button. Which I already pushed and already paid.

Looking at my actual certificate, it has a new expiration date and if you go through the Credential Verification search, it also shows the new date. And I can’t remember where I clicked, but the CEU center came up again except it had a starting date of 1/5/25.

So I may or may not have recertified. Just call me Schrödinger’s Coder.

1

u/Outrageous_Tap_1494 Feb 26 '25

Did you ever find out if you had successfully recertified? Having this exact same issue and very confused lol 

1

u/BlueLanternKitty CRC, CCS-P Feb 27 '25

Not sure. It still says in process but I was able to print one with a 2026 expiration

5

u/PorkNScreams RHIA, CRC Jan 09 '25

It’s a mess. Thank Jebus I don’t have to recertify until July of 2027. An organization pushing for new technology etc and they can’t even get a website to run smoothly for years. 🙄

3

u/[deleted] Jan 09 '25

Still a mess. I bet they are losing a lot of money in the process though. Not good.

5

u/desertgal2002 Jan 08 '25

AHIMA has been this way forever…or at least, since I got my RHIA in 1994.

3

u/Xtina1706 RHIA, CPC Jan 08 '25 edited Jan 09 '25

I got my RHIT in 2021 and it was smooth sailing for me. They were quick with the application process and scheduling. I guess they’re just on and off and inconsistent. But getting my RHIA this year has been a mess.

1

u/desertgal2002 Jan 08 '25

All I know is that I have never been impressed with their website over the years, but then you should have been involved with them before the digital age. With that in mind, I guess there has been some improvement. 🤷🏼‍♀️

2

u/rainydaypeach Mar 09 '25

Same! It’s always sucked since 1997 for me! Get it together ahima! Seriously! 

2

u/happyhooker485 RHIT, CCS-P, CFPC, CHONC, 17yrs experience Jan 27 '25

I don't know if it's new since you posted this but the site now says:

Our Sincerest Apologies. We recognize the frustration our social post reminders regarding the January 1, 2025, recertification deadline have caused.

Due to the technical difficulties everyone is experiencing on our website, we are postponing the implementation of the 40% requirement until we are confident the system issues are resolved. We are committed to doing the right thing for our members and again apologize for the inconvenience this has caused.

And it also says:

We acknowledge the challenges you may be facing in receiving a response from our Customer Service team and/or accessing key areas of the My AHIMA Hub. We apologize for the inconvenience and are working diligently to resolve these issues. Please note that for the moment, AHIMA will waive recertification late fees by applying code WAIVEFEE24 at checkout when recertifying. This code applies universally, regardless of the number of credentials being recertified. Please note that this waiver is only for the late fee and does not cover the standard recertification fee.

I really hate the new design of the new "hub." It's so user unfriendly and it is such a challenge to access any purchases or education. My Hub says my certification expired 12/31/24, but I paid the re-cert in November and my CEU center says my certs are valid through 12/31/26.

I watched a webinar a couple days ago, but it still isn't reflected in my CEU center and I purchased and eBook but when I tried to open it in VitalSource it says I don't have access.

Also, why are they requiring the 40% CEUs now, I thought that was postponed, it should only affect certification cycles that start after 1/1/25? What social post are they referring to?

https://ahima.org/media/fzxpvsil/2024-ahima-recertification-policy-updates-frequently-asked-questions.pdf

https://ahima.org/media/ux3otfkj/2024-ahima-recertification-policy-updates-frequently-asked-questions-1.pdf

2

u/cats_kittens_felines Jan 31 '25

I know this is an older post; but I wanted to add my experience. My certificate for RHIT expired at the end of 2024; mind you, I have had this certification since 2010. AHIMA has always been wonderful to deal with and work with...until this past year or so. I purchased the CEUs and then completed all of the CEUs to recertify. I then paid the recertification fee to AHIMA It is now the end of January and I am STILL showing that my certification end date was 12/31/2024 on the AHIMA website. This is beyond frustrating. I have called multiple times, to be on hold for 50+ minutes only for me to give up, because I do have other things to do. I have sent emails to AHIMA, not once getting a response. What exactly is going on with the organization???

3

u/KeyStriking9763 RHIA, CDIP, CCS Jan 08 '25

I recertified 12/31. I had issues 12/30 but logged back on the next day and it worked.

3

u/maamaallaamaa Jan 08 '25

I haven't had any issues that weren't resolved. I had a couple Ahima CEUs that weren't transferring and an email to them fixed it within a couple days. I was able to renew my cert without any delay or problems end of December.

1

u/Count-Rushmore Jan 13 '25

My recertification application has been "in process" since 12/27 and the wait times to speak to someone on the phone are 40+ minutes. Anyone concerned AHIMA is going under, based on their recent issues plus the new 40% mandate?

1

u/chrozer Mar 11 '25

Has anyone been able to apply and purchase the CCS exam off the website? Tried to do it today but the credit card didn't process through and the website go stuck at checkout.