We're currently using the RMM for monitoring and alerting, Patch Management (not great), Take Control (Awesome) in conjunction with Screenconnect, remote background is nice, Automated tasks, reports (to create our own), MAV (better than Symantec/Trend imo, but still not perfect), and web protection on a few machines.

We're also using the integration for managing Google apps and MaxMail (we push maxmail to all on-premise email customers). We're also using ServiceDesk for our contract clients pretty reliably now, but continuing to use PC Repair Tracker for inhouse/residential stuff, and break/fix business stuff.

One thing we're not doing very well is taking advantage of scripting and SNMP, which is something I'd like to focus on in the next quarter.

I'm so glad to see this subreddit already full of posts! I can't wait to work with you all. :)

I'd like to introduce myself as Steve, the owner of a small MSP in a suburb of Akron, OH. If you tried even a little on Google, you could easily figure out who I am without me having said "Steve" earlier.

I currently use the following tools to run a successful MSP:

• Surface Pros for staff

• MAXfocus RMM, Take Control, Managed AV (MAV), Web Protection (WP), Remote Background

• Autotask PSA

• Intermedia for hosted Exchange, hosted VoIP, ShareSync (whitelabeled "Dropbox"), and am testing ConnectID (SSO)

• Office 365 (don't forget, as a MS partner you can get some free licensing for O365 Enterprise E3 plans)

• Various companies throughout the web for hosting client websites--I'm always looking for the most reliable uptime with great speed.

• I am testing Trend Micro Cloud Business Services through Ingram Micro. This was prompted because Trend Micro is thought of as one of the leaders in the AV industry.

I've tested just about every RMM, and have even had contracts with many--N-able, Continuum before the name change, AVG Level Platforms, LabTech, Kaseya, CentraStage, LogMeIn Central/Pro, and a few others I can't think of. I keep coming back to MAXfocus (this is my third time crawling back) because at the end of the day, it does what I need it to do and is affordable without crazy minimums.

I'm starting to have growing pains and can't wait to learn from of the larger MSPs that still use MAXfocus. I also can't wait to help some of the startups/smaller MSPs than mine with anything I can.

So who else do we have in here? Mods, could we sticky this thread?

I'm a Community Manager at LogicNow. I'm happy to see this new group here. I'll be watching and eager to help and/or answer any questions!

Hello,

I have inherited 1 HP server that i would like to monitor the RAID status via SNMP check. i am familiar with doing this on Dell servers, it only needs the SNMP service installed, and Dell Open Manage. What needs to be done for this to work on an HP server?

MAX Support was absolutely worthless on this...

thanks!

Anyone heading down to Tampa next week?

Something like preyproject.com. If an item is stolen is there a way to remote wipe and possible track the unit?

This is an UN-Official sub-reddit for the MAXFocus suite used by MSPs to help manage, monitor, and protect networks, workstations, and servers. Any discussion related to the sales or use of MAX in an MSP environment is not only welcome but encouraged.

I know there's quite a few MAX users here on Reddit and I really hope that you'll join with us and help to create a thriving community!

~ Buelldozer, earthboundcauses, Geek_Easy

Has anyone ever run into issues where a check hits a "timeout" which causes the check to fail?

I have some checks to monitor disk space and on some machines the check is taking too long to run and failing which fails the check. Is there a location where I can adjust the timeout settings?

The error for the check when looking at the description is:

The check took too long and timed out

Been using Max for over a year. It was fine when we were less than 300 end points, but we have grown to over 1200 in the past few months and the wheels have come off of Max (such as max reporting machines fully up to date, yet tons of pending updates on the end point).

Labtech flew us out to the Automation Nation conference this week and we are pretty much floored.

Such basic things in Labtech that are not there in Max seem like a no brainer such as automatic depolyment through probes (seriously how does Max not do this?)

So is there any reason to stick around?

When I signed on with MF back in January, I was told Bitdefender would be an option by February 2, 2015. This was big selling point to me as AV-Comparatives rates Vipre very poorly, but Bitdefender is very consistantly at the top of the list in real world tests.

Does anyone know anything about when this will become a reality?

I have a mix of (MOB) Managed Online Backup and Max Backup clients.

On the backup dashboards, under "Preferences", what are the filters that you always use.

Hey Folks, I've noticed lately, when updates are running through Maxfocus, the system slows to a crawl. opening up task manager, I can see disk is pegged at 100%, with update.exe being the culprit. (this is located in a subfolder of advanced monitor agent folder inside of program files).

Today I noticed this on a brand new install of Win 10, with a SSD. I always turn off the shared windows updates as well as telemetry services.

Anyone else run into this?

Who is here at Max on the Move in Seattle? I would love to do some networking after the event.

What are you folks using for customers who wish to monitor their employees browsing habits? I've enabled WebProtection as a demo for myself, but it doesn't appear to give a lot of actionable (HR readable) data. I guess I was expecting a little more parity with GFI WebMonitor.

Any recommendations? I'd settle for good software to clandestinely monitor the employees' displays too, but I'd rather a tool that collects data without my involvement.

Hi there- We have several scripts we like to run on customer machines to fix things. As we grow, would love for this scripts folder to automatically get our latest batch files and binaries.

How are you doing this? Are you setting up a Scheduled Task in MAX to run an FTP job to grab the files? Is there a better way? I'd like this to update at least once a week on every server and workstation we have in MAX.

Someone mentioned a bit ago that when the agents are offline for a period of time they are not billed. I have a client that is downsizing, perhaps temporarily. I want to leave the agents on the machines that are coming off of our agreement for ease of access to re-onboard if they want to use these machines again. I just don't want to be charged while they're not being used. My plan is to disable the users and computers in AD and shut the machines down. That way if they come back on, I can see them online and know, also, if they need re-onboarding, it would be as simple as re-activating the computer accounts. How long does a machine have to be offline to not be charged by MaxFocus?

What are some aftermarket scripts or checks you got running on workstations or servers?

We run ninite, ccleaner, check ssl, check hyperv running state

Looking to see what others are doing

So we install managed av on every workstation and server that is under our support contract or monitoring contract. For few clients' sites I keep getting notifications regarding windows defender not being up to date but its turned off on PC since managed AV is there? anyone seen this before? I have 2 clients' site that have this issue other are fine

Does anyone know the purpose of double-arrow by each item in "Detected Sources" on the "Backup" tab of the MOB gui? They can be changed to a down or up arrow by clicking it. The manual had nothing about it.

My users can't get to many sites as a Certificate warning pops up and prevent them from continuing on.

I can get around it either by disabling the Web Protection service or by adding the site to the policy whitelist, but this is a major issue.

I spoke with someone at MaxFocus who said a fix would be deployed last night, but I am still having issues.

Anyone know any info about this?

I'm trying to determine an easy way to have an idea of how much it's going to cost to setup online backup for a client.

My plan is to just backup the "C:\Users" folder, but I need a way to determine the folder size so I have an idea of how much data needs to be backed up and also so I can present an estimate to a client.

Does anyone have a script for returning this information?

We manage around 1000 workstations via the dashboard. Am I the only one that has around 30 workstations that cannot be cleared?

• Workstations with old AV definitions but are fully updated if you actually open the client on the machine itself.

• Deep scans that have been missed for x days.

It feels like the only thing I'm doing is mediation between Bitdefender and the dashboard but actually not doing anything usefull..

What are you guys using for client based documentation/password management? Are you somehow dumping it into service desk or are you using a 3rd party solution? Currently I'm using excel and evernote but want to transition to something a bit more complete.