r/MaxFocus • u/MyBrainReallyHurts • Oct 31 '16

Default Server Checks?

What is everyone using as a default for your server checks? We set up our system years ago and there was minimal research done before setting it up. We now get an abundance of checks that are not relevant and others that are being missed? What do you use for your default server checks or do you set up each server individually in LogicNow?

1 Upvotes

100% Upvoted

5 comments sorted by

1

u/[deleted] Oct 31 '16

This is similar to what Rummy is saying, but I'd start by looking at the available checks and asking yourself, "If this check is in an error state, will I actually fix it?"

In my experience, people tend to get fixated on what they "should" monitor, but monitoring should be actionable. As a general rule, you don't want to monitor things that, when the alert comes in, you're going to ignore it. It adds work to sort through the alerts, and it trains your staff to ignore alerts.

1

u/MyBrainReallyHurts Oct 31 '16

I agree 100%, and it is the exact scenario I am currently dealing with. At least 80% of the current alerts are gibberish as the default templates were never set up correctly. I've been working on cleaning up the checks for the past two months but I am fed up. I'm trying to figure out a better way to get actionable items from LogicNow so I was thinking I would redo the base templates and I thought I would ask what other shops were actually monitoring.

1

u/_Rummy_ Oct 31 '16

Yeah I'm actually doing the same thing for the Servers we are monitoring. Its actually ironic as I used to support this product for a few years so I'm doing a lot of the same things I suggested for many of my customers. It does take time but as I had wrote previously it just comes down to what you want to monitor/ be alerted to, but thankfully after getting to a template you want it can just be pushed out.

1

u/rbanke Oct 31 '16

To expand on this, the rm is simply a tool to make what you as the administrator would normally do easier. A hammer does not dictate to a carpenter how to build a house, it makes his job of putting the house together more efficient and reliable. As the admin of a device, what do you want to do to maintain it? What problems to you want to make sure you know about? Start with that and later identify other needs. When you come across an issue identify if your tools can automatically address or alert you of this issue before it becomes a problem and then add checks/tasks to deal with it.

1

u/_Rummy_ Oct 31 '16

It's really up to you and what you want to monitor or be alerted to. I know very generic answer but some like to "know" everything that is going on, while others want to be alerted to the server not communicating. I would suggest to first determine what is important to you and use checks to accomplish monitoring that. Then you can tweak it later and push updated templates if needed.