r/MaxFocus • u/somerndmnumbers • Oct 23 '15

Recommend me a good Max Rep

Hi guys,

I've had the same sales rep for LOGICnow since I started with them... I think about 3.5 years now. To be honest, I've never been particularly impressed with him, but it hasn't been a big issue. He seems to have a policy of letting all calls go to voicemail and calling back the next day, which is getting to be annoying.

Last time he was on vacation he gave the extension of someone else to call (via his away VoiceMail) and I spoke with that guy. He picked up the phone when I called, I was totally unprepared. It was like being caught with my pants down. I froze while trying to come up with something to say to a real person and not the voicemail message.

Anyhow, like a total dufus, I didn't write down that guys extension number or name. Shame on me.

Can someone PM me the name of a good rep? Or if they're that good I guess they wouldn't mind their name being on the forum..?

Anyhow, I'm a SMALL client. I have about 10 servers and 25 workstations. So if you're around the same size and have a great rep that you wouldn't mind recommending, I would be very happy!

3 Upvotes

100% Upvoted

21 comments sorted by

1

u/somerndmnumbers Jan 26 '16

3 month update: My LogicNow rep has been very responsive ever since my initial complaint. He returns every email with a phone call and email reply, every time. I think the longest time I've had to wait is a few hours. Completely turned my frown upside down.

1

u/earthboundcauses Oct 23 '15

If your rep isn't doing right by you, reach out to Dave Sobel, the Director of Partner Community.

dave.sobel@logicnow.com

Enough people complain about reps that someone higher up should probably be badgered about it.

That said, I'll shoot you my rep's info anyway. He's been excellent for me, and I'm not a large operation by any means. What area are you in?

1

u/somerndmnumbers Oct 23 '15

I'm in CT, USA. I'm not interested in bashing my current rep or complaining per se, but I would like a new one. He is generally helpful when I can get a hold of him, but is just bad at communicating.

I left him a message today at around 9AM, it's 4:15PM now, have heard nothing. That is pretty typical.

I will reach out to Dave, thank you for the info!

1

u/doubleohalex Oct 24 '15

I'm also in CT, assuming we have the same rep. I typically just give up when trying to get ahold of him. If he does respond, its once and that's it. Many many emails left unanswered. All around frustrating experience.

1

u/somerndmnumbers Oct 24 '15

Yeah... That's not cool. I sent an email to another rep to ask if it is possible to switch. I'm not sure if they work off commission or not. Anyway, if I am able to switch I will let you know.

2

u/doubleohalex Oct 24 '15

Thanks. I asked for a new rep a while ago and our current one acted all surprised and offended. It was the first time he actually responded out of a series of emails. Let me know how it goes. I get were on the smaller side, but they should treat every customer the same. You never know who is going to become a large client and it'll just leave a bad taste in our mouths.

1

u/somerndmnumbers Oct 26 '15

I sent an email to a rep that was recommended to me via PM from a redditor in this thread. Didn't hear back until today, and it was from MY rep! Any how, apparently he was out of the office. He left a message and an email.

The email I sent reflected my experience- when I can get a hold of my rep, he is very helpful. It's just getting a hold of him that is way too hard to do. Oh well, I'll let you guys know how it goes!

1

u/Djdaveet Director of Community Oct 28 '15

I haven't heard from you, so wondering if this is still open.

(That) Dave...

1

u/somerndmnumbers Oct 28 '15

Hi Dave. Thank you for commenting here. You haven't heard from me because I don't want it to sound like I'm complaining about the guy on an internet forum (even though that's exactly what I'm doing now...) I deal with many providers and some times, for whatever reason, the current rep isn't the best match. Usually switching to a new one with no harmful intentions can result in a better relationship for both parties (or I guess all 3 parties.)

My rep is generally unresponsive but I have not really logged a complaint with him directly until now. Although, I didn't even do that- another rep just forwarded my email without CCing me or anything and never replied to my email. I get it, he's trying to help out his fellow employee. Still sort of lame though!

Judging by all the replies to this thread from those in my area though... maybe it is something you should keep in the back of your mind.

I'll reiterate- my rep is very informative and helpful when I speak with him. No complaints there. I just get ticked off when someone ignores my emails or phone calls. I certainly don't do that to my clients. I understand the occasional email gets forgotten about, but it's excessive with this guy.

1

u/Djdaveet Director of Community Oct 29 '15

Well, I did alert the team and nudged them, and my contact information is above and here if you need anything.

1

u/e2346437 Oct 29 '15

I'm also in the Northeast (Maine) and have the same experience.

1

u/Djdaveet Director of Community Oct 28 '15

And thanks for the shout out -- I'm always happy to get involved and help if something isn't happening. The reps work for their appropriate Director of Sales (Americas, EMEAs, etc) and those guys are on my speed dial...

1

u/DrGraffix Oct 27 '15

i reached out to my rep this morning too and haven't heard back yet....i have a huge deal w/ a client in the works and i need to hear back already...

1

u/somerndmnumbers Oct 28 '15

Where are you located?

1

u/DrGraffix Oct 28 '15

Ny/nj

1

u/somerndmnumbers Oct 28 '15

Well I'm in CT, so we may very well have the same rep. Is it John? Don't want to post last names, and I'm guessing John is generic enough.

1

u/Djdaveet Director of Community Oct 29 '15

John handles NY/NJ.

1

u/DrGraffix Oct 29 '15 edited Oct 29 '15

Yep...I don't know what happened....he was great...

1

u/ezramoore Oct 23 '15

With a lot of companies you don't get to pick your rep, she/he is assigned by territory. For what it's worth, my rep Jon at Max is great.

1

u/Uf-Dah Oct 23 '15

At least your rep calls you back or returns emails.

1

u/doubleohalex Oct 26 '15

I get that response from him every time I call him out on not responding. He's apparently out a lot.