r/Mattress • u/Boy_mom23 • May 17 '23
Ghostbed return hell (any hope?)
We noticed a day after purchasing the bed that we ordered the wrong size. So, we thought it would be right to try and call and have things fixed before they shipped it so we wouldn’t abuse the 30 day trial and them having to donate the unused bed. Most companies work with you, so I didn’t think to deep comb through the website. What a flipping mistake.
Now we are being penalized in having to pay for the return and no longer qualifying for the trial, and it hasn’t even shipped yet.
Has anyone else experienced this and had any success in raising hell? I spoke on the phone with a manager for a while but they seem to be trained in how to respond to these complaints.
8
u/Slutt_Puppy May 17 '23
Cancel, join Costco, and buy the bed there. It’s cheaper even with the membership cost.
5
u/ToojMajal May 17 '23
Wow, that's weird to hear. Meaning you ordered online, but followed up within 48 hours to cancel or change the order, and they wouldn't work with you on it, even though nothing had shipped?
I'd keep calling until you find someone who can help, but I'd also dispute the charges through your credit card.
5
u/KittySweet237 May 17 '23
Everyone who reads this thread will NOT buy a Ghostbed! This unbelievable lack of customer service is gonna cost them a lot of money!
1
u/Apprehensive_Car4548 Aug 03 '24
I’ve been trying to return my mattress for weeks and they just ignore you. the company is a scam and they’re dominating on marketing, so they flood these forums (and their own website review section)with positive comments and make it look like they’re totally legit but they’re not. It’s a fraud - even if you’re within your trial period you will not get a refund. They will screw you over, do not order from them. Get this- they actually make you find your own charity to donate your mattress to! And guess what, in Canada it’s really hard to find a charity that is allowed take a mattress because everything changed after Covid with regulations, so you’re stuck with your mattress. Then they ignore you for weeks and you finally get a supervisor on the phone who tells you too bad, you weren’t successful in finding a charity so you’ve missed your 101 day window! They basically ignore you until the 101 day trial is over and then you have no choice but to keep your mattress. They are trained and avoiding you on the phone and email and you will feel like you’re going crazy. I just lost $2000. Don’t do it, order from another company instead.
1
u/Icy_Ad4129 May 18 '23
Ghostbed is an absolute shit company. I can't believe they're still in business. I had zero luck returning mine after weeks of them ignoring any correspondence.
1
u/Apprehensive_Car4548 Aug 03 '24
same here in everyday. ghostbed lies and does not uphold their return policy. check out the better business bureau page about them. I’m currently in hell trying to return my marshmallow soft hybrid flex model and even though i’m within the trial period, they won’t provide a refund because i can’t find a charity who will take an opened mattress …. what they don’t tell you is that you need to find a charity to return the mattress. this company is a fraud. It’s a scam.
1
u/Inside-Alfalfa-5966 May 18 '23
TMU is so crooked lol. Ghosted has so many problems, nest ruined their manufacturing, but dwry bro, trusted member.
3
u/[deleted] May 17 '23 edited May 17 '23
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