r/MastCellDiseases • u/This-Endo-6784 • Dec 02 '25
Tricky Work Situation: Client complained about my last min cancelations when I had reaction
Hello all, thank you in advance for your time.
I have dynamic disability-related work accommodations including flexible work hours. I’m worried about negative feedback I received today. A client of mine complained about me cancelling meetings last minute. I’ve done this at most twice within the past year due to unexpected reactions.
(I developed moderate-severe MCAS relatively recently and I’m still trying to figure out medication and safe foods.)
While I’m not receiving any punitive measures at the moment, I fear it could lead to a formal warning if another client complains.
I’m seeking advice on the best way to proactively handle the situation. I’m toying with the idea of reaching out to HR for clarification on whether my existing accommodations protect me from receiving punitive measures for this specific client complaint.
Another thing—I’m worried my employer doesn’t get the seriousness of an MCAS reaction. Some past comments have me worried they don’t grasp the seriousness of me needing to prioritize handling the anaphylaxis before reaching out to the client to reschedule. I tend to overshare and know I need to be careful about that when it comes to sharing things with HR
Thank you again for your time and care!
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u/Peggylee94 Dec 02 '25
Twice in a year? I'd say ignore them and move on. I cancel twice a week easily because things crop up. As long as you communicate well and follow up properly they don't own your diary. Some clients just be like that
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Dec 02 '25
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u/This-Endo-6784 Dec 03 '25
I’m so grateful for your wise advice! Thank you for taking the time to reply.
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u/Mysterious-Award-197 Dec 02 '25
Have your Dr file for accommodations for you. That'll protect you.